Hisense 43a6bgtuk TV

Brenda123

I have a extended warranty with Domestic & General and been having ongoing issues with them regarding a replacement TV since 12/05/23 and still no joy they used two other companies one was RGB and the other is Hisense who supplied the TV. I have been onto the Trading Standards with no joy, I need this sorting but has caused me so much stress and illness.

Brenda123

Any help regarding this would be very much appreciated.

eskbanker

What are the 'ongoing issues' and what do the terms of the warranty say about how they ought to be addressed?

Had you already exhausted your consumer rights with the retailer?

Brenda123

This is the whole story that has been going on with the situation. 

I had this delivered to me on the 12th May 2023 as it was a replacement ordered from Domestic and General since I have had it there have been a number of issues with it,  there is ghosting on there the volume keeps going on and off  it is very blurry and the colour is not right and also the picture keeps changing and gets darker from time to time there is also trouble with understanding what the people are saying so you see there is a number of problems with this TV.

 

I have been in touch with Domestic and General regarding this and they told me to get in touch with you,  now I have been passed from pillar to post and I would like to know what is going to be done regarding this matter, it has been going on for a long time.

 

I am a pensioner and don’t understand the technical side of these things and have no one to sort it out for me,  I have already paid some one to set it up and paid £65 for that I am only on a state pension and suffer with disabilities and don’t need the stress, I have been in touch with Hisense on a number of occasions and no one is interested in helping me and they said it was RGB that I needed to get in touch with,  I would have thought when I got this TV some one would have come out to set it all up for me.

eskbanker

Brenda123 said:

I had this delivered to me on the 12th May 2023 as it was a replacement ordered from Domestic and General

Do you mean a replacement for an old TV you'd had for many years, or that you bought a new one that was defective and the new one needed to be replaced?

Brenda123 said:

I have been in touch with Hisense on a number of occasions and no one is interested in helping me and they said it was RGB that I needed to get in touch with

Who did you purchase the TV from, and when?

Brenda123 said:

I have already paid some one to set it up and paid £65 for that

[...]

I would have thought when I got this TV some one would have come out to set it all up for me.

Who did you pay for setup services and were they provided?

Okell

@Brenda123 -  we need relevant information from you in order to give you helpful advice.  Please answer the questions asked by @eskbanker.  He's trying to help you.

Brenda123 said:

... I have been in touch with Domestic and General regarding this and they told me to get in touch with you,  now I have been passed from pillar to post and I would like to know what is going to be done regarding this matter, it has been going on for a long time...

Sorry but are you saying D&G advised you to come here?  I don't understand.

BTW, I'm a pensioner too.  I suspect many posters here are...

Alderbank

I don't think it is the whole story.

At some time in the past you bought a TV from a retailer. Was the retailer RGBDirect?

Some time after buying it you had a problem, so the retailer arranged for their contractor D&G to replace it with a Hisense 43a6bgtuk.

The replacement TV subsequently started having problems so you complained to D&G. D&G told you to get in touch with Money Saving Expert, hence this post.

You have also at times contacted the manufacturer Hisense who told you to get in touch with RGBDirect, the retailer who you bought it from.

Is that correct?
Hisense are correct in telling you to go to the retailer because your consumer rights, which basically are to have a working TV for several years, are with the retailer you bought it from, not the maker or the repair company.

What date did you first buy a TV, who from, what did you pay and how did you pay?
Was the original TV the same model?
Do you still have the faulty TV or have D&G taken it away?

PHK

If this is an extended warranty with D&G then they'll have settled an insurance claim with a replacement TV. So no Consumer Rights as such, but the FCA would expect the TV to have a warranty and D&G to facilitate any repairs. 

I mean no disrespect to the OP, but this is going to be difficult to resolve here as they are clearly non-technical, vulnerable, upset and not good at communicating. 

From, the description of what's happening with the TV this does sound like something that needs technical support rather a fault. (For example, for there to be ghosting there must be an analogue source somewhere . Perhaps old equipment like a VCR or Sky box. ) the sound going on and off could be poor signal quality on DTV or DSAT. 

I think a reasonably technical person could probably resolve this quite quickly. 

To the OP, have you tried calling AgeUK? They can put you in touch with local organisations that can help with everyday matters like this. 

Alderbank

The OP has just PM'd me saying,'
If there is any other information you need please don't hesitate to ask me.'

Yes, @Brenda123, there is other information we need .

Earlier, @eskbanker asked you:

• Do you mean a replacement for an old TV you'd had for many years, or that you bought a new one that was defective and the new one needed to be replaced?
• Who did you purchase the TV from, and when?
• Who did you pay for setup services and were they provided?

and I asked:

• What date did you first buy a TV, who from, what did you pay and how did you pay?
• Was the original TV the same model?
• Do you still have the faulty TV or have D&G taken it away?

As said above, we need relevant information from you in order to give you helpful advice. 
If you post a reply to this forum answering these questions I am sure the various posters here will give you the help you are seeking.

Brenda123

sorry I meant to say that the old TV I had bought a long time ago and I took out an extra warranty by D&G and the new TV was organised by D&G who used RGB and RGB used Hisense to give me a new tv which I had delivered on the 12/05/23 when I said that they told me to get in touch with you don't take any notice of that because it was in an mail that I had sent D&G previously sorry for the confusion. 

Aylesbury_Duck

That sounds like the original TV has been replaced under warranty and I suspect the new TV doesn't carry the warranty over.  I would have thought that Brenda can't exercise consumer rights against the original retailer because she doesn't have the original TV any more, it having presumably been taken away when the replacement was provided.