Another Bristol airport -"stopping in a zone where stopping is prohibited" - VCS

juststopit

Hi all, I've just received a CN /NTK from VCS at Bristol Airport.
The vehicle in question was travelling to the airport to be dropped off and a parking company to pick up and park off site. Last time used the same company, the drop off was by the airport entrance, but the instructions for where to go didn't say the same name as this carpark, so the signs were followed at the airport for the name of the carpark on the instructions. When the direction to said instructed carpark was different it caused confusion as it wasn't the expected direction to go, tried to make contact with off site car parking company, once arrived at carpark barrier, car was uturned as confused by is this the correct location, came back up to the junction to roundabout trying to determine what to do, was 'parked' at roundabout 1min 2 seconds according to their 'evidence' (photos from cctv), hence charge notice. Carpark firm confirmed this was correct carpark on the phone, went around roundabout and into carpark and paid parking charge £6 for 10 minutes!! 
The car was at a junction to a roundabout at no time was it parked up, no one left or entered the vehicle, no one was dropped off or picked up and the actual carpark was used and paid for correctly.
As the keeper of the vehicle I am so annoyed and frankly disgusted at this blatant rip off cowboy company and what they are doing!!
What are your thoughts!!

nopcns

Thoughts? Have you read the Newbies/FAQ thread? Just don't reveal the identity of the driver. The NtK is addressed to the keeper because VCS don't know the identity of the driver. Only the driver can be liable. VCS cannot transfer liability from the driver to the keeper because they cannot use PoFA to do so. They can't use PoFA because airport land is under statutory control.

Now, read the Newbies/FAQ thread to understand what you must now do.

Fruitcake

Plan A is for the registered keeper to: -

Complain to the landowner majority shareholder, a Canadian investment company. Don't expect them to reply at all.
Complain to the sub-contractor, Bristol Airport Limited, that operates the airport on behalf of the landowners. Don't expect them to be on the side of the motorist.
Complain to the keeper's MP.

Plan B is for the keeper to appeal to VCS using the template in blue text from the sticky Announcement for NEWBIES, and add a one liner that the site is not relevant land as defined by the PoFA 2012, the site is covered by airport byelaws, the keeper cannot be held liable, stopping is not parking, stopping at a roundabout is a mandatory requirement as defined by the airport byelaws.
The appeal will be rejected.

What you do next will depend upon the wording of the rejection. 
It is important that you do not out miss any of the stages mentioned above.

Please tell us the precise location where the alleged event occurred. To help with that, have a look at the map in the pdf linked from the post below that forms the contract between VCS and the landholder, BA Ltd.

Vehicle Control Services, No stopping in a queue... - Page 3 — MoneySavingExpert Forum

Also, please have a look at the Youtube link and tell us the time if the location appears on the video.

Bristol Airport No Stopping Zone (youtube.com)

Post a Google Streetview link/image of the precise location if possible. Please also post all the images from the VCS website with your VRM redacted.

Coupon-mad

You won't be paying this under any circumstances but appeals are futile.  Complain to the Airport.

juststopit

Hi all thanks for your comments info, I've sent in an appeal using the blue part from 'newbies' I also added a bit about not parking, not dropping off or picking up and no one left or entered the car, I also added that I would like evidence of signage at the site where it says that all drivers must ignore the highway code and not stop for junctions, roundabouts and crossroads which is essentially what they are saying I have done.
My next steps are to send in complaints to my mp, the airport shareholders and bristol airport I believe!
By the way, I also did not name the driver.

Le_Kirk

Plan A, as its name suggests is first, complain to Bristol Airport.  I hope you didn't infer who was driving by adding bits to the template (blue) appeal text, which is designed to ensure you don't do that.

Fruitcake

juststopit said:

Hi all thanks for your comments info, I've sent in an appeal using the blue part from 'newbies' I also added a bit about not parking, not dropping off or picking up and no one left or entered the car, I also added that I would like evidence of signage at the site where it says that all drivers must ignore the highway code and not stop for junctions, roundabouts and crossroads which is essentially what they are saying I have done.
My next steps are to send in complaints to my mp, the airport shareholders and bristol airport I believe!
By the way, I also did not name the driver.

Did you add the more important points about it being not relevant land where byelaws apply and therefore the keeper cannot be held liable?

As previously requested, where precisely did the alleged event occur?

juststopit

Hi Fruitcake / LeKirk
I didn't add that extra bit as I sent In the appeal straight away, but I didn't infer who the driver was

Fruitcake

So you decided not to include the most important appeal point in your appeal, despite being advised to do so. Is there any particular reason why you don't like the advice you have been given?

For the third time of asking, where precisely did the alleged event occur?

The regulars here really want to help you, but we can't if you don't answer questions asked of you, or don't take our advice.

juststopit

As I had just said I had already sent it in

juststopit

The location was at the junction to the roundabout by the new/ temporary carpark.