Nationwide Direct Debits list showing wrong dates and amounts

steven141

Has anyone had this issue? The last payment dates on my direct debit list changed saying last payment was a completely different date to the normal payment date but it never even came out.  I seen this during the week.

Now today, all of my direct debits are showing as coming out today but the amounts are showing the same as last months which for some I know they are different. 

Is Nationwide’s list of Direct Debits ever accurate?

Hoenir

Probably has something to do with the long bank holiday Easter Weekend coinciding with the end of the month. Direct debits now won't be taken until 2nd April. 

Sarahspangles

In Nationwide’s app’s payment list:

• Standing Orders state the date and amount correctly. As 1st April is a Bank Holiday all of our scheduled payments have moved to 2nd April except for the ones to Nationwide accounts which will go on 1st April. The same thing happens if the 1st of the month falls at a weekend.
• Direct Debits state the date the last request was raised and the last payment made. What’s a bit confusing is that when a request is raised by the supplier, that date is recorded, but the amount to be paid is not updated until after the payment has been made. So there are a few days for every DD when the last request and last payment don’t match up.

An example of the second issue is an annual subscription due on 1st April. The society has raised the request, so 28th March is shown as date of last payment, but last year’s subscription amount is still showing. I know what this year’s subs will be because they notified me, but until the subscription actually leaves our account the amount of last payment won’t update.

I guess there is a reason they do it this way but it’s not transparent to the user.

simonsmithsays

I'm not clear on the OP problems and the platform (App or website) they're viewing them but this issue below is still outstanding 

https://forums.moneysavingexpert.com/discussion/6510490/nationwide-new-app-standing-order-issues#latest

Sarahspangles

simonsmithsays said:

I'm not clear on the OP problems and the platform (App or website) they're viewing them but this issue below is still outstanding 

https://forums.moneysavingexpert.com/discussion/6510490/nationwide-new-app-standing-order-issues#latest

I’ve previously been in contact with NW about yet another issue, which is that when I (insomniac) want to balance my Visa account in the early hours there are transactions that don’t show as either cleared or pending but which are included in the balance owing. It takes a few hours for balance/cleared/pending to align.

In the most recent app release the logic used in FlexAccount for ‘pending’ transactions has changed, I believe they are now netted off the total available.

What I do know, from working on IT projects with people who’ve done ‘big bank’ projects, is how ‘bolt on’ most of the apps are. The internal banking systems are typically big, old but stable and some still run ‘batch’ processes. The apps interface with them to report information and allow us to self-service but they’re ’knocking on the bank door’ each time and then relaying information. If the bank is busy and part way through a batch process, you won’t get the information you expect.

Your issue looks like poor coding and they ought to bug fix that, but the underlying transactions are likely to be correct.

simonsmithsays

Sarahspangles said:

simonsmithsays said:

I'm not clear on the OP problems and the platform (App or website) they're viewing them but this issue below is still outstanding 

https://forums.moneysavingexpert.com/discussion/6510490/nationwide-new-app-standing-order-issues#latest

I’ve previously been in contact with NW about yet another issue, which is that when I (insomniac) want to balance my Visa account in the early hours there are transactions that don’t show as either cleared or pending but which are included in the balance owing. It takes a few hours for balance/cleared/pending to align.

In the most recent app release the logic used in FlexAccount for ‘pending’ transactions has changed, I believe they are now netted off the total available.

What I do know, from working on IT projects with people who’ve done ‘big bank’ projects, is how ‘bolt on’ most of the apps are. The internal banking systems are typically big, old but stable and some still run ‘batch’ processes. The apps interface with them to report information and allow us to self-service but they’re ’knocking on the bank door’ each time and then relaying information. If the bank is busy and part way through a batch process, you won’t get the information you expect.

Your issue looks like poor coding and they ought to bug fix that, but the underlying transactions are likely to be correct.

Yeah it's definitely shoddy coding and poor subsequent testing.

Their customer services (getting someone/anyone with the calibre to understand the issues) is about the same as their thoroughness in their rolled out IT.

Awful.