Car finance claim

Sheri75

I made car finance claim and my finance company was in your tool so the email was sent direct from the claim tool. I have not received even an auto acknowledgement. My finance company (toyota) are not on the recent list of companies with their expected response timescales. Anyone know why they are not on the response timescale list? Thanks

Sheri75

No responses required, I received response yesterday (basic response acknowledging claim and informing me a further 28 day timescale), its taken 6-7 weeks just to receive that

DullGreyGuy

Yep, this site is trying to whip up the masses into a blood frenzy sending thousands of the silly stock letter a day when the FCA has put all complaints on hold until at least the end of September. Companies weren't prepared for the onslaught and dont want to invest heavily in new processes/systems whilst the FCA is still deciding what it thinks companies should be doing. 

Just waiting for the complaints when companies start charging more to recover these unnecessary letters this site is causing. 

dunstonh

Sheri75 said:

No responses required, I received response yesterday (basic response acknowledging claim and informing me a further 28 day timescale), its taken 6-7 weeks just to receive that

You will not hear anyting in 28 days.    The FCA has suspended complaints until after September.  Everything is on hold.