Recent ad blocker problem

Neil_Jones

Oddjob said:

Neil_Jones said:

Oddjob said:

Hello, hope someone can help.

I watch tv on my laptop and not had any problems watching live or carchup, but the last few days, I have not been able to watch because the screen comes up that I have an ad blocker, this was when I was trying to watch channel4 catchup, might very well be others but this was where it has cropped up for now.

I have recently renewed my Kaspersky Plus Internet security and I am wondering if I have inadvertantly switch an ad blocker on through that, or if I have unknowingly switched it on through Firefox which I use as my regulay browser.

I can't seem to find the adblocker to turn it off.

Can anyone help please?

TIA

The "ad block" is almost certainly an extension.

Start Firefox in Troubleshoot mode and if the problem goes away, then that's the cause of the problem:

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

If the problem doesn't go away then remove Kaspersky (you can reload it later):

https://support.kaspersky.com/common/uninstall/1464

If this still doesn't solve the problem (event with Firefox in Troubleshoot mode) then your issue is not being caused by Firefox or Kaspersky.

Thanks for your help.  I started firefox in Troubleshoot mode and tried again but the problem wasn't solved.

If I remove Kaspersky, won't the problem still come back when I reinstall it?

Not necessarily.

You're trying to find out where the problem is.

You've eliminated Firefox, so before you remove Kaspersky, try this:

https://support.kaspersky.com/common/start/13985

If this doesn't fix it, then get rid of Kaspersky altogether.

If without Kaspersky the problem continues, its not Kaspersky causing the problem.