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Problem paying my HSBC credit card
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penners324 said:tenko said:Thanks for the feedback, I have tried everything in the HSBC app to no avail and they suggested that I pay from my other account using the sort code and account number they provided which should work, the problem now is that both Chase and NatWest keep blocking the payment and their fraud team contact me. I have explained the situation until I am blue in the face and answered all their security questions but still no joy, they sound as if they are reading from a script and common sense does not apply. The last guy I spoke to said to use my NatWest app, I explained that for the amount involved I had to use online banking, but because I have a new Mac they would not trust it and declined the transaction. Regarding paying via cheque I could do that but it is the twenty-first century and the payment is due by the 25th. hopefully I will speak to someone sensible in branch tomorrow.0
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EnPointe said:EarthBoy said:I pay my HSBC credit card from my Starling account without any problem.
i have no issues paying either the direct debit or an additional payment by transfer from my HSBC current account to my Virgin Money Credit card , but i log in to both accounts regualrly from my devices
Thus transferring from an HSBC current account wasn't possible for the OP - and they didn't want to pay Virgin (but I guess you weren't suggesting that they did: it was just an example of your being able to pay to a credit card account from HSBC).2 -
EnPointe said:EarthBoy said:I pay my HSBC credit card from my Starling account without any problem.
i have no issues paying either the direct debit or an additional payment by transfer from my HSBC current account to my Virgin Money Credit card , but i log in to both accounts regualrly from my devices
I was not trying to pay from a HSBC current account as I no longer had one, I was trying to pay my HSBC credit card from an external bank.
When I went into the local branch of NatWest I did the exact same transaction on THEIR computer without any issues.
I have no issue with banks trying to safeguard customers from scams but when you confirm to them it is you making the transaction and complete all of their security questions it becomes very frustrating.1 -
tenko said:EnPointe said:EarthBoy said:I pay my HSBC credit card from my Starling account without any problem.
i have no issues paying either the direct debit or an additional payment by transfer from my HSBC current account to my Virgin Money Credit card , but i log in to both accounts regualrly from my devices
I was not trying to pay from a HSBC current account as I no longer had one, I was trying to pay my HSBC credit card from an external bank.
When I went into the local branch of NatWest I did the exact same transaction on THEIR computer without any issues.
I have no issue with banks trying to safeguard customers from scams but when you confirm to them it is you making the transaction and complete all of their security questions it becomes very frustrating.1 -
tenko said:EnPointe said:EarthBoy said:I pay my HSBC credit card from my Starling account without any problem.
i have no issues paying either the direct debit or an additional payment by transfer from my HSBC current account to my Virgin Money Credit card , but i log in to both accounts regualrly from my devices
I was not trying to pay from a HSBC current account as I no longer had one, I was trying to pay my HSBC credit card from an external bank.
When I went into the local branch of NatWest I did the exact same transaction on THEIR computer without any issues.
I have no issue with banks trying to safeguard customers from scams but when you confirm to them it is you making the transaction and complete all of their security questions it becomes very frustrating.
I've never had any issues with paying off my HSBC credit card, either using cash in an HSBC branch, or paying it online in the HSBC internet banking or via their own cash machines. I have credit cards with other banks and pay them fine too from my HSBC account without issue. The bank details you need to remit the payment to are printed somewhere on the statement, and you'd typically use your credit card number as the reference.1 -
Just got an HSBC credit card recently and cannot believe how difficult they make it to pay-off the card from a non-HSBC current account. Yes, banks will promote their own accounts but this feels more like coercion. I sympathise completely with the original poster.
Still waiting for my own direct debit paperwork to be processed (although, reading other comments, that may turn into an epic struggle). In the meantime, I finally worked out how to pay-in directly from my external bank account ... but even that required heavy cross-referencing to find the correct HSBC credentials. It shouldn't be this way in the 21st Century.
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berling said:Just got an HSBC credit card recently and cannot believe how difficult they make it to pay-off the card from a non-HSBC current account. Yes, banks will promote their own accounts but this feels more like coercion. I sympathise completely with the original poster.
Still waiting for my own direct debit paperwork to be processed (although, reading other comments, that may turn into an epic struggle). In the meantime, I finally worked out how to pay-in directly from my external bank account ... but even that required heavy cross-referencing to find the correct HSBC credentials. It shouldn't be this way in the 21st Century.
Set up a payee in your internet banking (of the bank you want to pay from) using the HSBC pay-to details on the reverse of your HSBC credit card statement, with the reference field of your 16 digit HSBC credit card number.
I can't speak for the DD aspect as I don't pay any of my credit cards via direct debit, I just make a full payment a day or so before. Takes seconds once set up, and then for future payments I just log on and pay.2 -
Could you do a balance transfer via another credit card? Not ideal but you want it paid off.
other than that I’d write a cheque and send to them with a letter.0 -
berling said:Just got an HSBC credit card recently and cannot believe how difficult they make it to pay-off the card from a non-HSBC current account. Yes, banks will promote their own accounts but this feels more like coercion. I sympathise completely with the original poster.
Still waiting for my own direct debit paperwork to be processed (although, reading other comments, that may turn into an epic struggle). In the meantime, I finally worked out how to pay-in directly from my external bank account ... but even that required heavy cross-referencing to find the correct HSBC credentials. It shouldn't be this way in the 21st Century.
They do seem to have multiple credit card clearing accounts (for no apparent reason) whilst mostly card issuers have only one or a few options but regardless your details will be clearly noted on the monthly statement.1 -
I don't like the HSBC set up for payment.
Most cards I pay via debit card, the cards payment is shown straight way with thanks for payment, When I paid the HSBC via bank transfer it didn't show as paid till the next day.
Let's Be Careful Out There1
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