Beware of SMARTY. Be smarter.

sdduk

Smarty has been great where i live never had any problems with them been with them since 2019 on there unlimited plane and get eu roaming…Price as never gone up in all that time.

I live in Essex near Basildon and the signal is excellent even the vodafone signal has got better since they joint each other Vodafone use to be really bad here….I know its good now because i have a Lebara sim in my dual sim phone.

Rob5342

My daughter has been with them for 6 years and has never had any problems. They did pause her account once when she changed banks and they couldn't take the payment, but that was easily sorted by using the app to update her debit card details.

samwebb963

Just signed up with SMARTY for an unlimited data prepaid plan only. Everything worked fine for two weeks ,and then suddenly I was out of data. No warning, no message, nothing. I tried contacting their customer service, but I was not prepared for the appalling level of low IQ and lack of common sense. The most ignorant, unprofessional, unqualified, and rude staff one can expect. I am still out of data and still unable to use a service I paid for. Not to mention the fact that once you sign up, your letter box is flooded with new SIM cards for your friends. They will lure you with some rewards that you will never see, and get your friends scammed just like yourself. How do they manage to stay in business???? I am concerned about the fact they have so much personal data, and their call centre is somewhere in India…Will take this further and have this company investigated

finbaar

Of course most people have good experiences with mobile providers. When it goes wrong with a provider like Smarty it's always difficult to resolve, and we can't expect the same ease of customer service when we are paying so little.

Rather than ranting in , quite frankly, racist language about customer service staff in India I would ask those with problems what they think went wrong?

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/82118210#Comment_82118210

Your friends won't get "scammed" like you think you have been if you don't give them the free SIM cards. That's that issue sorted.

Lus all know how you get on with Smarty being investigated won't you.

HaroldWhistler

https://forums.moneysavingexpert.com/discussion/comment/81667160#Comment_81667160

When it works it works, but my gosh does it get bad when it doesn't. The things that work are primarily automated. It's when things go wrong you then have to deal with their utterly useless staff on a messaging system. Unlike Three, you cannot ring and speak to a human. It would be quicker and far less stressful to get a message received acknowledgment from the Voyager space probe than these jokers.

https://forums.moneysavingexpert.com/discussion/comment/81667558#Comment_81667558

Yes, that's the thing. It was very poor indeed. In this case, payment had gone through just fine. Someone on their end just decided to pause the SIM effectively rendering it useless. No reason given whatsoever. You can't unpause it or do anything. Thankfully I hadn't transferred the number in yet at that point. The so called chat/messaging system as their customer service point is completely useless. Looking up the reviews after this post, it appears that other people have had their SIM connection arbitrarily paused without a reason provided, be that within the UK or whilst using the SIM abroad in Europe.

https://forums.moneysavingexpert.com/discussion/comment/81668304#Comment_81668304

Yes, when things are working with them (because it's automated without the useless customer service people being involved) it works. But when it stops working, interacting with them is enough to drive a man to drink!

https://forums.moneysavingexpert.com/discussion/comment/82051927#Comment_82051927

Then you must have been very fortunate. And so long as it works, then it works. Their so called chat service isn't a live chat at all, but rather a messaging system with utterly useless agents on the other end. Who are lacking in basic manners and apparently literacy skills as well. Looking up the reviews after this post was made shows others have experienced this with their SIM connection arbitrarily paused without a reason provided including someone who had just landed abroad in the EU at the time.

https://forums.moneysavingexpert.com/discussion/comment/82118210#Comment_82118210

Exactly what I was asking! I am sorry you had to go through this as well. Yes, it's absolutely crazy that SMARTY can just suddenly pause plans without a reason and then you have to deal with the possibly some of the most inept people on the planet. Total incompetence, lack of integrity and basic courtesy from their so called agents and absolutely zero common sense whatsoever. I do not think they have basic literacy skills either wherever they are based. I have heard something similar about the supposed rewards as well yes. It appears to be that they seemed to be just trying to get customers to sign others up with the promise of freebies and then start pulling this stunt. And yes, it would not surprise me if with that level of poor service that their data protection wasn't up to scratch either. They are effectively reneging on what is promised to the customer who has paid. An investigation would certainly be in order. The trouble is the regulator/ombudsman are far too lackadaisical.

https://forums.moneysavingexpert.com/discussion/comment/82118782#Comment_82118782

One can reasonably expect to get the service one has fully paid for. One can reasonably expect that a service provider does not have a right to unilaterally not provide that service without sufficient good reason. That is tantamount to fraud and theft. One could also be reasonably expected to read properly before commenting let alone making utterly slanderous absurd allegations of "racist language". Calling out incompetence is not racist. Calling out incompetence by Indian customer service personnel is also not racist. If you yourself choose to have lower standards - in thinking that a service that customers have paid for not being delivered is acceptable along with totally incompetent customer service agents causing a not insignificant number of people significant inconvenience and distress as a consequence of a unilateral breach of their own terms and making zero effort to fix anything, being unable to read or communicate, lying and acting in bad faith - then that is your right, but don't be surprised if others have higher standards!