Car finance reclaim

keitha58

So I received this yesterday, what do I do next?

Thank you for your email dated Thursday 08 February 2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us.     After making a reasonable and proportionate search of our records (and making due enquiries with appropriate third parties), we've not yet found out if we paid a commission to the dealer and, if so, whether it was a discretionary commission. This is due to the historic nature of your agreement with us.   We apologise for any inconvenience that this may cause you. Should you wish to raise a formal complaint, you are able to do so by sending an email to GBCAR-CSC-Complaints@vauxhallfinance.com.

 

DullGreyGuy

Wait, like everyone should have to start with rather than being whipped up into a bloodfrenzy with tabloid style reporting. 

The FCA are investigating from Apr 2007 onwards, many will have destroyed records for any loan paid off in 2017 or before in line with GDPR/DPA. At the end of September the FCA will publish their findings and what they require firms to do, this will inevitably include what they expect to happen where records no longer exist. 

Nasqueron

keitha58 said:

So I received this yesterday, what do I do next?

Thank you for your email dated Thursday 08 February 2024 asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us.     After making a reasonable and proportionate search of our records (and making due enquiries with appropriate third parties), we've not yet found out if we paid a commission to the dealer and, if so, whether it was a discretionary commission. This is due to the historic nature of your agreement with us.   We apologise for any inconvenience that this may cause you. Should you wish to raise a formal complaint, you are able to do so by sending an email to GBCAR-CSC-Complaints@vauxhallfinance.com.

 

They may just come back and tell you that you didn't have commission or didn't have DCA and close the complaint anyway. Do note that it sounds like you had very old finance, they could well have chucked it all away