Blue Badge Holders at the Royal Berkshire Hospital - APCOA PCNs

outpatientRBH

Learning curve continues!!  Following receipt of the 3rd letter from APCOA requesting information we had already posted to them, we rang them (what else is there to do this weather!!!!???). Surprisingly helpful, apparently at RBH wherever you park you need to follow the same procedure as if you are parking in the multi storey (ie go to reception and register your disabled badge). They also acknowledged that the signage in the outlying disabled parking spaces does not mention this little detail !!!!!!! & No they have not written off the charges yet, I'm sure they will think of a few more reasons not to yet.

Coupon-mad

No-one rings a PPC.

Never do that.  Please don't say you told them or implied who was driving?

But this was interesting:

apparently at RBH wherever you park you need to follow the same procedure as if you are parking in the multi storey (ie go to reception and register your disabled badge). They also acknowledged that the signage in the outlying disabled parking spaces does not mention this little detail !!!

outpatientRBH

Well - good news is the 2nd fine has (eventually!!!!!) been successfully appealed, BUT...........just when I thought I was understanding what is to be done (register the badge for a year), the letter states you need to do it each and every time you park.

Also, we still have no idea what they are doing with the first one (they are supposed to be looking into it  at the same time but we haven't heard. Guess I'm going to have to appeal the refusal. Zut alors!!!!

patient_dream

They also acknowledged that the signage in the outlying disabled parking spaces does not mention this little detail !!!

As Coupon says ... INTERESTING

It's game set and match now .... One would have thought that the RBH would have ensured the signs were correct ..... THEY DID NOT.

Suggest a short sweet letter to the RBH saying that as the signs cannot form a contract due to missing information, request they cancel the charge immediately
and confirm by email or in writing by post.
I would also ask how many disabled badge holdrs have had the same problem ?
The RBH is wholly responsible for the agents they employ

No point in talking to the Parking company and certainly NOT TO PAY THEM

patient_dream

outpatientRBH said:

Well - good news is the 2nd fine has (eventually!!!!!) been successfully appealed, BUT...........just when I thought I was understanding what is to be done (register the badge for a year), the letter states you need to do it each and every time you park.

Also, we still have no idea what they are doing with the first one (they are supposed to be looking into it  at the same time but we haven't heard. Guess I'm going to have to appeal the refusal. Zut alors!!!!

THIS IS A PROBLEM FOR THE RBH, they have already admitted the signs fail
Be it  is one, two or 100 tickets THE SIGNS FAIL and no action can be taken

As said before, the RBS are responsible for their agents and should ensure all signs comply.  A failing by the RBH and for those like you, the RBH should require the parking company to refund those who paid 

outpatientRBH

HI P-D Did you just see the pig that flew by??

Iceweasel

Refund???
It's spelt 're*und - because with PPCs there is never any 'F in refund.'

patient_dream

outpatientRBH said:

HI P-D Did you just see the pig that flew by??

Hey, that's no way to talk about "her indoors"

BUT, it has happened where monies were paid back, cannot remember which parking company it was though

outpatientRBH

A story with a happy ending (we hope!!)

Seems both penalties have been cancelled and badge is registered for a year. I look forward to seeing the new signs!!

Thank you all for the advice - quite a learning curve.

Coupon-mad

outpatientRBH said:

A story with a happy ending (we hope!!)

Seems both penalties have been cancelled and badge is registered for a year. I look forward to seeing the new signs!!

Thank you all for the advice - quite a learning curve.

Brilliant news.  Much better.