Letter from Vars. Not me or my bike on the photo.

D_P_Dance

Do you know where tyou were at the time of the alleged  offence?  If so, do you have proof?

Castle

Dino1990 said:

It states on the letter 31.01.24 16:16. I'm wondering where they even get any reg plate number because there is not one on the photo

Send the Garage a SAR for CCTV/images taken at that date and time; and, copies of any correspondence between the Garage and VARS/or other companies, which includes your VRM. 

la531983

Castle said:

Dino1990 said:

It states on the letter 31.01.24 16:16. I'm wondering where they even get any reg plate number because there is not one on the photo

Send the Garage a SAR for CCTV/images taken at that date and time; and, copies of any correspondence between the Garage and VARS/or other companies, which includes your VRM. 

Very little chance they will still have the CCTV on file nearly two months afterwards

Dino1990

I was at work at that day. I usually finish at 17.15 but tomorrow will check in the system what time I finished on that exact day. Will contact the garage.

Dino1990

Castle said:

Dino1990 said:

It states on the letter 31.01.24 16:16. I'm wondering where they even get any reg plate number because there is not one on the photo

Send the Garage a SAR for CCTV/images taken at that date and time; and, copies of any correspondence between the Garage and VARS/or other companies, which includes your VRM. 

Can I email them with that request or do I have to send a letter

Coupon-mad

Email it.  

Dino1990

I just did email them.

moto50

Get a letter from your boss to verify that you were at work, on work premises at the time of the offence and that your vehicle was at those premises. If it shows on your work CCTV, even better. You have then proven that it is mistaken identity and then you can demand answers. Had similar happen when someone 'chose' my vehicle to be the culprit of a hit and run. Police gave them my insurance details and I knew nothing until I had a NIP for leaving the scene of an accident. I proved the vehicle had no damage at all, and that it was at work at the time of the incident. The insurers hinted that the complainant had a fraud marker on them, so likely a dodgy claim anyway! Photos and proof from your employer they will have great difficulty proving otherwise. If you have any issues, I suggest contacting UK Bike Theft Awareness (ukbiketheft dot com) and see what they say, as they deal with these things often.

Castle

la531983 said:

Castle said:

Dino1990 said:

It states on the letter 31.01.24 16:16. I'm wondering where they even get any reg plate number because there is not one on the photo

Send the Garage a SAR for CCTV/images taken at that date and time; and, copies of any correspondence between the Garage and VARS/or other companies, which includes your VRM. 

Very little chance they will still have the CCTV on file nearly two months afterwards

Normally you would probably be right, but given that the Garage/VARS are claiming that a criminal offence has taken place, you would have thought they would keep the evidence of the offence.

Dino1990

I got email from Vars asking for photo of my bike and reg because I told them it is not even close to the one from the photo they sent me. They said they are closing the claim. Thanks everybody.