Northridge Finance claim no reply as yet

Teddygirl1952
Teddygirl1952 Posts: 1 Newbie
edited 22 March 2024 at 10:32AM in Reclaim car finance
Is anyone having the same problem.  I sent off MSEs email on 8.2.24.  No reply not even to say they have received it.  Do I wait or sent another letter ?

Comments

  • dunstonh
    dunstonh Posts: 119,157 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    No hurry now that the FCA has suspended complaints into DCA
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Bisi1
    Bisi1 Posts: 3 Newbie
    First Anniversary First Post
    I too emailed in Feb. I got a reply in March and an update in April saying they were still investigating and were very busy. 
  • dunstonh
    dunstonh Posts: 119,157 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Bisi1 said:
    I too emailed in Feb. I got a reply in March and an update in April saying they were still investigating and were very busy. 
    They will be automated as the FCA has suspended the complaints process with DCA.    They wont be investigating as they need to wait until the FCA decide if there is anything wrong, what is and isn't wrong and what action needs to be taken.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • RodBod
    RodBod Posts: 12 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I used an email I got on my agreement
    Customerhelp@northridge.uk.com
    Got an auto reply immediately stating if your query is about commision they will reply in due course.
    The email address on the template didn't get a reply.
    Hope this helps
    Rod
  • Dorfgastein
    Dorfgastein Posts: 2 Newbie
    First Post
    The last email I received was back in April and included the following 
     
    • If it is within the scope of the FCA announcement regarding discretionary commission arrangements, under the temporary rules, you may not receive a further update until after 25 September 2024.message 
  • Hoenir
    Hoenir Posts: 6,625 Forumite
    1,000 Posts First Anniversary Name Dropper
    That information has now been superceded. 
  • Dorfgastein
    Dorfgastein Posts: 2 Newbie
    First Post
    What’s the last information 
  • Nasqueron
    Nasqueron Posts: 10,449 Forumite
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
    Link at the top of this forum, it's at least May 25

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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