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Excess LPG delivered

adviceseeker77
Posts: 9 Forumite

Having become accustomed to calor gas' horrendous customer service I thought I would come here before I begin talking to them about this issue, for viewpoints on how to approach this.
Calor gas charge me an atrocious 77ppl and as a consequence I have had to restrict my gas usage. The heating is rarely on and I was without gas altogether during the coldest part of this winter. I order 600l a time which puts me at about 25% of my tank,as this is the most I can afford to find money for.
This weekend they delivered a full tank. I have screenshots of the 600l order on their site as confirmation but they are now billing me for a full tank.
I cannot afford a full tank but even if I could I am absolutely loathe to pay for a full tank of gas I do not need at an extortionate price, as we come into spring/summer having spent the winter freezing.
Does anyone have any experience of this? Any thoughts on if I have to pay for something I have not ordered? I'd be more than happy for them to take it back. Basically what might options be here and how should I approach them?
Calor gas charge me an atrocious 77ppl and as a consequence I have had to restrict my gas usage. The heating is rarely on and I was without gas altogether during the coldest part of this winter. I order 600l a time which puts me at about 25% of my tank,as this is the most I can afford to find money for.
This weekend they delivered a full tank. I have screenshots of the 600l order on their site as confirmation but they are now billing me for a full tank.
I cannot afford a full tank but even if I could I am absolutely loathe to pay for a full tank of gas I do not need at an extortionate price, as we come into spring/summer having spent the winter freezing.
Does anyone have any experience of this? Any thoughts on if I have to pay for something I have not ordered? I'd be more than happy for them to take it back. Basically what might options be here and how should I approach them?
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Comments
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Ask them to take the excess back, and tell them you're not going to pay for their error.When does your contract end?N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Shell (now TT) BB / Lebara mobi. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!1 -
QrizB said:Ask them to take the excess back, and tell them you're not going to pay for their error.When does your contract end?0
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