parkingeye hartshead moor services eastbound parking charge notice

Coupon-mad

Email a complaint to ParkingEye telling them this is not only a 'double dip' case which must be cancelled, but further: the images expose that the in and out cameras are not properly time synchronised.

A complaint is not an appeal. Different.

Bigboppa

Hi ******,  thank you for getting in touch.

We can confirm that we have received your complaint and a response will be issued within 28 days as detailed in our complaints policy.

Your enquiry reference number can be found here, if provided: ********

Please note that appeals will not be dealt with via this process. All appeals should be submitted via https://portal.parkingeye.co.uk/.

Kind regards,
Parkingeye Team.

Bigboppa

Coupon-mad said:

Email a complaint to ParkingEye telling them this is not only a 'double dip' case which must be cancelled, but further: the images expose that the in and out cameras are not properly time synchronised.

A complaint is not an appeal. Different.

Thanks Coupon-mad. Emailed complaints as you advised. Automated response in post above. 

Bigboppa

Not had any replies yet to the complaints I emailed to Parkingeye. But just had letters through reminding us of the pcn's for both cars.

Bigboppa

This came through the post today great result. Not received one for the 2nd vehicle yet, I guess it is delayed in the post I will keep you all updated

Nellymoser

Great they cancelled but shocking they didn't have the decency to admit to their ANPR errors and apologise for any distress caused. Just demonstrates what an unprofessional company they are.

Coupon-mad

Bigboppa said:

This came through the post today great result. Not received one for the 2nd vehicle yet, I guess it is delayed in the post I will keep you all updated

They could apologise for their data breach.

Bigboppa

No news yet so I made a further complaint to Parkingeye.

Bigboppa

Dear ************

 

We are writing in relation to your below enquiry with regards to Parking Charge reference *******/********

 

We are currently reviewing the information provided and a full response will be issued shortly.

 

Kind regards,

Parkingeye Complaints Team

Bigboppa

Bizarrely had another email the same as the above post saying that they are reviewing the pcn but relating to the vehicle that Parkingeye already sent a letter about earlier. See below.  Bigboppa said:

This came through the post today great result. Not received one for the 2nd vehicle yet, I guess it is delayed in the post I will keep you all updated