BT cancellation charges

driller.drew

Looking for some clarification....

Moving to a new build house in a couple of weeks and BT will be charging me around £130 ish for connection.

I am planning to take a package with Sky for TV/Internet/Phone. Does this mean I will have to pay the £70 cancellation to move away from BT or can I get BT to connect the line only and then I can go to Sky?

Not getting much assistance from BT.

Thanks

Drew

Drunkstar

Sky can take just the calls (Carrier Pre Select) and so leave your line rental with BT.

chuan

The roling contract scheme came into play in 2008.

I have cancelled BT to go to Virgin Media in Aug, but BT notified me on Aug 16 that as I was leaving when I am still in Contract which was automatically renewed in July 2010, I have to pay a cancellation fee. They adviced that a end of contract notice was sent 30days prior in June 2010. (which I have never seen).

I wrote to refute stating that I have not agreed to sign for this contrct in 2008, have not agreed to renew in 2009, nor in 2010.

I was not aware of such a contract.

BT's response :
1. In my Bill, it is clearly printed the type of contract (Free Evening & Weekend, Automatically Renewalable Contract). So it's my fault for not reading my bill.

2. BT does not have any proof of delivery of the 30 day notice but they do not need to.

3. I had the chance to stop the cancellation when I received the 16 aug 2010 letter but did not. So it's my choice to leave with the understanding of a cancellation fee payable.


I rang BT this morning with the following response:

1. In the bill no start date or end of contract dates were printed.
2. Since there was no proof of delivery of notice, either by email or letter and nothing printed on my bill, How am I to know when my contract was due.
3. Please provide the contract BT claimed I agreed to in 2008. BT said there is no written agreement.

No matter what I said, the call center staff refuse to accept the fact that an agreement needs the consent of 2 or more parties. In this case, I was never made aware of the 'contract' Have not agreed to be bound by it, but the main thing is I have never received any notice warning me of the end of my contract.

This contract is essentially one-sided!

I urge all of you who are affected by this to cancel your direct debit immediately at least they will have to chase you for payment and not you for the refund.

Please make a complain to OfCOM at 020 7981 3040.

Please also email BBC Panorama at [EMAIL="panorama.reply@bbc.co.uk"]panorama.reply@bbc.co.uk[/EMAIL]
asking them to investigate.

Twit, Blog and email all your friends warning them of such dishonest practise. spread the word.

Please if there are any lawyers out that. Please advice.

cajef

chuan wrote: »

I urge all of you who are affected by this to cancel your direct debit immediately at least they will have to chase you for payment and not you for the refund.

And risk being taken to court, also why resurrect a two and a half year old thread.:(

chuan

BT has yet to compute the final bill. which if not sent by DD, should come through by post. Hopefully via recorded delivery since they don't have proof of whatever they sent.

Amazing why letters can come through but 30 day notices don't.

why resurrect?

Because this mal practise is still present.

And there are many people who are in similar situtation and are still unaware.

What would you do if you are in my situation? The fact remains, I have never seen the 30 day notification BT claimed to have sent.
And they do not have a proof of delivery. not even an email!

cajef

chuan wrote: »

What would you do if you are in my situation?

What you do in your situation is up to you but do not come on here advising people to cancel direct debits which could lead to them having problems in the future.