Octopus Energy

pearl123

Contacting Octopus via twitter often brings a swift response. 

countrycousin15

Have read the previous posts and have posted in on an Economy 10 Forum as well. 

My issue a bit different. We're an all electric household in an exposed location in the North of Scotland electricity region.  We switched to Octopus about 5 years ago and stayed on our Economy 10 tariff -  less expensive electricity in three different periods so in theory better than Economy 7.Now have solar panels and battery storage so can programme to store in cheap periods.

Three plus years ago Octopus put in a second generation smart meter but didn’t tell us this meant they’d move us  to Economy 7. Our % of off peak electricity fell from 43% to under 30% pre solar panels/storage.

We say we’re still on Economy 10. Octopus won’t agree this  while offering  compensation for losses to date/not telling us about the change. Deadlock letter, considering whether to go to Ombudsman; Octopus say will withdraw  compensation offer if we do. 

They also claim their meters can’t cope with Economy 10 tariffs. Other companies meters will eg 100Green.

Is there anyone on Economy 10 with Octopus? What are the Octopus rates and which electricity region are they in? Also looking at their tracker tariff.