Questions regarding switching

Gerry1

77588p said:

We have a smart meter so the readings are taken from that.

That's what's supposed to happen, but do the bills confirm that this is actually the case?

Your electricity consumption is FIVE times the average.  Are you sure it's not the gas consumption?

Gerry1

It could be something as simple as the CH controller needing to have the hot water setting switched on.  Then switch off the immersion heater(s) permanently.

Spies

t0rt0ise said:

77588p said:

t0rt0ise said:

The chances of them sending you an IHD are nil. Try one of the apps to monitor use, or you should be able to see it in your octopus account.

Why is that though? Is there a national shortage? Seems weird to fit a smart meter and not give us a display. 

They should have given you one at the time but they won't now.

My colleague was sent a replacement IHD this week from Octopus so they do send them out 

77588p

I'll post the make/model of the boilee here later today. Thanks all for your input so far

MultiFuelBurner

With regards to your energy usage it sounds like you didn't get on top of it from this post of yours from 2021. There was talk there of the immersion heater even if a different property.

People can help you if you listen and do what they say here otherwise see you in another 3 years?

https://forums.moneysavingexpert.com/discussion/6261165/how-are-we-paying-so-much#latest

Veteransaver

77588p said:

Our house was brand new 6 years ago with a large national builder and thats the way it was set up. The boiler heats the house and the water tank heats the water. 

That surely cannot be right. Did you buy the house new?
Even so, unless you use a ridiculous amount of hot water, your electric usage still seems very high. You'd expect an average of about 2500-3000kWh a year and about another 2-3000kWh to heat water electrically.
You can download your electric usage in CSV file from octopus, try that, you'll be able to see exactly what times you are using electricity in half hourly increments.

MattMattMattUK

77588p said:

I'll post the make/model of the boilee here later today. Thanks all for your input so far

Can you add a picture of the boiler and the control unit as that might give us additional useful information. 

77588p

The boiler we have is a Vaillant Home Regular 15. It means nothing to me to be honest. I did try googling a user guide once and it seemed to read that it was for heating only but I may be way wrong!

77588p

The display does show both radiator and water however I still dont think the water is controlled from here. Here is a picture.....

Robin9

@77588   Could you give us the Gas Annual Consumption. Is it possible you've mixed up the bills ?