Santander reclaim for car loan

JumpingFrogs

I sent off the letter from MoneySavingExpert too Santander customerrelations email address. I didn’t have a confirmation email to say they received it. 

I sent it on the 7th February and it’s now the 7th March. 

Anyone else received nothing back? 

Nasqueron

The DCA consultation put everything on hold until end of September

You might as well put your feet up until then

Camcam68

My wife and I have both sent emails ton 9th Feb to Santander relating to car finance we had through them for 5 different cars.

They have responded to us both. They confirmed 4 agreements did not have DCA applied and 1 did have DCA applied.

Responses were received just a few days. 

Nannyto3

I sent my email to Santander on 11th February relating to car finance for one car agreement.

I have just received a reply from Santander (8th March) stating that yes, a DCA agreement was in place between Santander and the Credit Broker - and they also quoted a second agreement that I had not enquired about.

They have forwarded my email and complaint to their Commissions dept to log my complaint,  and will begin to investigate the commission arrangements that were in place. 

They finish off with 'Please note that as a result of the Financial Conduct Authority’s pause on complaints handling in connection with DCAs, we won’t be able to provide you with final responses until 25th September 2024 at the earliest'

Nasqueron

Nannyto3 said:

I sent my email to Santander on 11th February relating to car finance for one car agreement.

I have just received a reply from Santander (8th March) stating that yes, a DCA agreement was in place between Santander and the Credit Broker - and they also quoted a second agreement that I had not enquired about.

They have forwarded my email and complaint to their Commissions dept to log my complaint,  and will begin to investigate the commission arrangements that were in place. 

They finish off with 'Please note that as a result of the Financial Conduct Authority’s pause on complaints handling in connection with DCAs, we won’t be able to provide you with final responses until 25th September 2024 at the earliest'

They won't begin to do anything by the way - the FCA may come back in October time and say DCA was fine and nobody gets anything (unlikely but possible) - once they have a ruling they will start to look into any cases that had DCA and see if the rate was inflated or not.