Wealthify refusing cashback

Hello all, I signed up specifically query this. 

I learned of Wealthify from a weekly MSE email in January 2023 which set out the £50 cash back offer.  I signed up to take advantage of this. I had never heard of Wealthify and would not have signed up were it not for this offer, so am sure I followed the relevant MSE link. 

My account opened in early Feb 2023, I out £100 in and selected the higher risk strategy (again, only on the understanding I had the cash back to mitigate risk). 

I recently checked my account and realised I have not received any cash back. I queried this and was told I signed up under a different deal (free fees for 1 year). I obviously cannot prove the offer I signed up under. It seems to me that this a clear try on, switching deals to give me free fees worth a couple of quid instead of £50. I have raised a complaint and await the outcome. 

Has anyone else had this? I wondered if this is something MSE would look into, given it was something recommended in a weekly email?

Comments

  • MSE_James
    MSE_James Posts: 1,171 Community Admin
    First Post First Anniversary Cashback Cashier Newshound!
    Hello - the best thing to do is email our team on voucherhelp@moneysavingexpert.com - they'll be able to assist further.
    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • gakgakgak
    gakgakgak Posts: 2 Newbie
    First Post
    Thanks, I’ve sent an email
  • artyboy
    artyboy Posts: 880 Forumite
    First Anniversary First Post Name Dropper
    Hmm, I did the 'pay in £75, get £75 back' MSE offer some time ago with them. Not seen any sign of that materialising either. Anyone any idea when that is due to be paid?
  • boingy
    boingy Posts: 1,330 Forumite
    First Post Name Dropper
    artyboy said:
    Hmm, I did the 'pay in £75, get £75 back' MSE offer some time ago with them. Not seen any sign of that materialising either. Anyone any idea when that is due to be paid?
    If it's the same £75  offer that I took up it's 12 months after you put in the £75, plus maybe a few days for admin.
  • Barkin
    Barkin Posts: 420 Forumite
    First Post Name Dropper
    artyboy said:
    Hmm, I did the 'pay in £75, get £75 back' MSE offer some time ago with them. Not seen any sign of that materialising either. Anyone any idea when that is due to be paid?
    When, exactly, was "some time ago"?

    I opened my account last July, so I'm expecting my cashback payment in July this year. 
  • artyboy
    artyboy Posts: 880 Forumite
    First Anniversary First Post Name Dropper
    Barkin said:
    artyboy said:
    Hmm, I did the 'pay in £75, get £75 back' MSE offer some time ago with them. Not seen any sign of that materialising either. Anyone any idea when that is due to be paid?
    When, exactly, was "some time ago"?

    I opened my account last July, so I'm expecting my cashback payment in July this year. 
    Just checked, and it was June so a few months to go then, no worries...
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