Wealthify refusing cashback

gakgakgak

Hello all, I signed up specifically query this. 

I learned of Wealthify from a weekly MSE email in January 2023 which set out the £50 cash back offer.  I signed up to take advantage of this. I had never heard of Wealthify and would not have signed up were it not for this offer, so am sure I followed the relevant MSE link. 

My account opened in early Feb 2023, I out £100 in and selected the higher risk strategy (again, only on the understanding I had the cash back to mitigate risk). 

I recently checked my account and realised I have not received any cash back. I queried this and was told I signed up under a different deal (free fees for 1 year). I obviously cannot prove the offer I signed up under. It seems to me that this a clear try on, switching deals to give me free fees worth a couple of quid instead of £50. I have raised a complaint and await the outcome. 

Has anyone else had this? I wondered if this is something MSE would look into, given it was something recommended in a weekly email?

MSE_James

Hello - the best thing to do is email our team on voucherhelp@moneysavingexpert.com - they'll be able to assist further.

gakgakgak

Thanks, I’ve sent an email

artyboy

Hmm, I did the 'pay in £75, get £75 back' MSE offer some time ago with them. Not seen any sign of that materialising either. Anyone any idea when that is due to be paid?

boingy

artyboy said:

Hmm, I did the 'pay in £75, get £75 back' MSE offer some time ago with them. Not seen any sign of that materialising either. Anyone any idea when that is due to be paid?

If it's the same £75  offer that I took up it's 12 months after you put in the £75, plus maybe a few days for admin.

Barkin

artyboy said:

Hmm, I did the 'pay in £75, get £75 back' MSE offer some time ago with them. Not seen any sign of that materialising either. Anyone any idea when that is due to be paid?

When, exactly, was "some time ago"?

I opened my account last July, so I'm expecting my cashback payment in July this year. 

artyboy

Barkin said:

artyboy said:

Hmm, I did the 'pay in £75, get £75 back' MSE offer some time ago with them. Not seen any sign of that materialising either. Anyone any idea when that is due to be paid?

When, exactly, was "some time ago"?

I opened my account last July, so I'm expecting my cashback payment in July this year. 

Just checked, and it was June so a few months to go then, no worries...

Tomssavings

I thought they said something crazy like £700 cashback when you invest £1000 so both me and my wife did this. We got £100 each.

boingy

The Wealthify MSE promotion that ran in June last year was this:

£75 cashback for deposits or transfers between £75 and £2,499
£100 cashback for deposits or transfers between £2,500 and £4,999
£225 cashback for deposits or transfers of £5,000 and £9,999
£250 cashback for deposits or transfers of £10,000 and £19,999
£500 cashback for deposits or transfers between £20,000 and £29,999
£600 cashback for deposits or transfers between £30,000 and £39,999
£700 cashback for deposits or transfers of £40,000 and £49,999
£800 cashback for deposits or transfers of £50,000 and £99,999
£1,000 cashback for deposits or transfers of £100,000 or more

So I put £75 in (currently worth £82) and I'm expecting £75 cashback towards the end of June.

Kim_13

I recall having a screenshot of the offer I signed up under (thankfully as all evidence disappeared from the account later in the year) but they did pay without issue. I signed up with about three weeks of the tax year to go and they paid in the next tax year so no undue delay.

Neil_DF

I invested £50 in Mar 23 and received the £50 cashback in Apr 24. The investment growth is £5.06.