Car help

35har1old

Grumpy_chap said:

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

The following gives a summary of the option and process to reject a used car:
https://www.thecarexpert.co.uk/rejecting-a-car/

When is the software upgrade happening?
You should probably allow for this to be implemented before considering rejection - really the Dealership should have done that prior to sale.
It may be worth taking the time when that software update is implemented to have a re-familiarisation with the car / repeat the handover.  The Sales Representative may well be able to link your phone very easily.

With a used car, not every fault is significant enough to warrant rejection.  I suspect a faulty infotainment system would not be significant enough to warrant rejection.

Are there alternative ways to adjust the items you mention - voice control?

The information center controls your radio,  satellite navigation mobile phone ant other items so not a minor issue. You also need it to navigate to voice control

35har1old

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Why do you consider keyless entry a security risk as the key has to be in you possession for entry to vehicle.It usally takes a 2 man team to steal a car one to locate the key with a amplifier and one with receiver but this requires being able to circle the house to scan for the radio signal.if car has stop start I don't no if this would prevent the car from starting if key was not present.
You might not be able to turn of keyless entry permanently but you may be able to do it temporarily and it does not require excess to information center
Of course it's not ideal when it's a key less start and the battery dies in the remote 

keasy

35har1old said:

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Why do you consider keyless entry a security risk as the key has to be in you possession for entry to vehicle.It usally takes a 2 man team to steal a car one to locate the key with a amplifier and one with receiver but this requires being able to circle the house to scan for the radio signal.if car has stop start I don't no if this would prevent the car from starting if key was not present.
You might not be able to turn of keyless entry permanently but you may be able to do it temporarily and it does not require excess to information center
Of course it's not ideal when it's a key less start and the battery dies in the remote 

I only have one key, that means someone else has the other one. It makes it far easier for them to access the car. If I had access to the screen I could disable all access bar the one key I have for physical opening only.
In a Golf MK8 everything is controlled via the infotainment screen, it does require access 

It's a lot easier than you think to replicate a radio signal also, a simple hacking tool such as a Flipper Zero can easily be used to gain entry and initiate ignition on a car with keyless entry.

Tucosalamanca

keasy said:

35har1old said:

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Why do you consider keyless entry a security risk as the key has to be in you possession for entry to vehicle.It usally takes a 2 man team to steal a car one to locate the key with a amplifier and one with receiver but this requires being able to circle the house to scan for the radio signal.if car has stop start I don't no if this would prevent the car from starting if key was not present.
You might not be able to turn of keyless entry permanently but you may be able to do it temporarily and it does not require excess to information center
Of course it's not ideal when it's a key less start and the battery dies in the remote 

I only have one key, that means someone else has the other one. It makes it far easier for them to access the car. If I had access to the screen I could disable all access bar the one key I have for physical opening only.
In a Golf MK8 everything is controlled via the infotainment screen, it does require access 

It's a lot easier than you think to replicate a radio signal also, a simple hacking tool such as a Flipper Zero can easily be used to gain entry and initiate ignition on a car with keyless entry.

Perhaps you're overthinking this. 
No number of keys would make it any safer. You could have three keys, but what if the previous owner (or anyone else with access to keys) made several more copies?
A determined thief can steal any vehicle without too much difficulty.
Worst case scenario is being car-jacked where the physical key is forcefully taken from you.
I have pretty much the best available aftermarket security fitted to my high value vehicles, they will only delay a thief or stop an opportunist, nothing more.
Assuming a thief doesn't steal my phone at the same time, I can remotely immobilise. But what's the point, I wouldn't want the vehicle back after a theft anyway. That's what insurance is for.

keasy

Tucosalamanca said:

keasy said:

35har1old said:

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Why do you consider keyless entry a security risk as the key has to be in you possession for entry to vehicle.It usally takes a 2 man team to steal a car one to locate the key with a amplifier and one with receiver but this requires being able to circle the house to scan for the radio signal.if car has stop start I don't no if this would prevent the car from starting if key was not present.
You might not be able to turn of keyless entry permanently but you may be able to do it temporarily and it does not require excess to information center
Of course it's not ideal when it's a key less start and the battery dies in the remote 

I only have one key, that means someone else has the other one. It makes it far easier for them to access the car. If I had access to the screen I could disable all access bar the one key I have for physical opening only.
In a Golf MK8 everything is controlled via the infotainment screen, it does require access 

It's a lot easier than you think to replicate a radio signal also, a simple hacking tool such as a Flipper Zero can easily be used to gain entry and initiate ignition on a car with keyless entry.

Perhaps you're overthinking this. 
No number of keys would make it any safer. You could have three keys, but what if the previous owner (or anyone else with access to keys) made several more copies?
A determined thief can steal any vehicle without too much difficulty.
Worst case scenario is being car-jacked where the physical key is forcefully taken from you.
I have pretty much the best available aftermarket security fitted to my high value vehicles, they will only delay a thief or stop an opportunist, nothing more.
Assuming a thief doesn't steal my phone at the same time, I can remotely immobilise. But what's the point, I wouldn't want the vehicle back after a theft anyway. That's what insurance is for.

Why do you have the 'best aftermarket car security available ' if by you your own admission it's practically redundant? 
If I can stop opportune theft just as easily and effectively without additional cost then why wouldn't I?

Tucosalamanca

keasy said:

Tucosalamanca said:

keasy said:

35har1old said:

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Why do you consider keyless entry a security risk as the key has to be in you possession for entry to vehicle.It usally takes a 2 man team to steal a car one to locate the key with a amplifier and one with receiver but this requires being able to circle the house to scan for the radio signal.if car has stop start I don't no if this would prevent the car from starting if key was not present.
You might not be able to turn of keyless entry permanently but you may be able to do it temporarily and it does not require excess to information center
Of course it's not ideal when it's a key less start and the battery dies in the remote 

I only have one key, that means someone else has the other one. It makes it far easier for them to access the car. If I had access to the screen I could disable all access bar the one key I have for physical opening only.
In a Golf MK8 everything is controlled via the infotainment screen, it does require access 

It's a lot easier than you think to replicate a radio signal also, a simple hacking tool such as a Flipper Zero can easily be used to gain entry and initiate ignition on a car with keyless entry.

Perhaps you're overthinking this. 
No number of keys would make it any safer. You could have three keys, but what if the previous owner (or anyone else with access to keys) made several more copies?
A determined thief can steal any vehicle without too much difficulty.
Worst case scenario is being car-jacked where the physical key is forcefully taken from you.
I have pretty much the best available aftermarket security fitted to my high value vehicles, they will only delay a thief or stop an opportunist, nothing more.
Assuming a thief doesn't steal my phone at the same time, I can remotely immobilise. But what's the point, I wouldn't want the vehicle back after a theft anyway. That's what insurance is for.

Why do you have the 'best aftermarket car security available ' if by you your own admission it's practically redundant? 
If I can stop opportune theft just as easily and effectively without additional cost then why wouldn't I?

There's a very limited pool of companies who will insure high value vehicles, all require additional security as a condition of insurance.

35har1old

keasy said:

35har1old said:

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Why do you consider keyless entry a security risk as the key has to be in you possession for entry to vehicle.It usally takes a 2 man team to steal a car one to locate the key with a amplifier and one with receiver but this requires being able to circle the house to scan for the radio signal.if car has stop start I don't no if this would prevent the car from starting if key was not present.
You might not be able to turn of keyless entry permanently but you may be able to do it temporarily and it does not require excess to information center
Of course it's not ideal when it's a key less start and the battery dies in the remote 

I only have one key, that means someone else has the other one. It makes it far easier for them to access the car. If I had access to the screen I could disable all access bar the one key I have for physical opening only.
In a Golf MK8 everything is controlled via the infotainment screen, it does require access 

It's a lot easier than you think to replicate a radio signal also, a simple hacking tool such as a Flipper Zero can easily be used to gain entry and initiate ignition on a car with keyless entry.

I have a VW Passat just checked its information center couldn't see anyway of disabling the keyless entry
The dealership should be able to provide you with a new key and the key that you currently hold can be recoded so you have 2 keys and the missing key will not work remotely but of course this will not prevent entry via the emergency key

keasy

35har1old said:

keasy said:

35har1old said:

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Why do you consider keyless entry a security risk as the key has to be in you possession for entry to vehicle.It usally takes a 2 man team to steal a car one to locate the key with a amplifier and one with receiver but this requires being able to circle the house to scan for the radio signal.if car has stop start I don't no if this would prevent the car from starting if key was not present.
You might not be able to turn of keyless entry permanently but you may be able to do it temporarily and it does not require excess to information center
Of course it's not ideal when it's a key less start and the battery dies in the remote 

I only have one key, that means someone else has the other one. It makes it far easier for them to access the car. If I had access to the screen I could disable all access bar the one key I have for physical opening only.
In a Golf MK8 everything is controlled via the infotainment screen, it does require access 

It's a lot easier than you think to replicate a radio signal also, a simple hacking tool such as a Flipper Zero can easily be used to gain entry and initiate ignition on a car with keyless entry.

I have a VW Passat just checked its information center couldn't see anyway of disabling the keyless entry
The dealership should be able to provide you with a new key and the key that you currently hold can be recoded so you have 2 keys and the missing key will not work remotely but of course this will not prevent entry via the emergency key

Cool. 😎
I seen that mentioned earlier but your reiteration adds confidence.
Thanks 🙂