Car help

keasy

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Veteransaver

Only having one key is a serious concern, if it ever got stolen the insurance can refuse pay out I think. I would have refused to take the car in all honesty.

Grumpy_chap

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

The following gives a summary of the option and process to reject a used car:
https://www.thecarexpert.co.uk/rejecting-a-car/

When is the software upgrade happening?
You should probably allow for this to be implemented before considering rejection - really the Dealership should have done that prior to sale.
It may be worth taking the time when that software update is implemented to have a re-familiarisation with the car / repeat the handover.  The Sales Representative may well be able to link your phone very easily.

With a used car, not every fault is significant enough to warrant rejection.  I suspect a faulty infotainment system would not be significant enough to warrant rejection.

Are there alternative ways to adjust the items you mention - voice control?

keasy

Unfortunately there's no other way to access anything. 

pinkshoes

I'd want the software sorting out, and the spare key, manual and service book all made available within 7 days otherwise I would reject the car. 

Tucosalamanca

Odd that the dealer said that they would supply a service book.

Apparently VW haven't supplied physical service books since May 2017, services are now recorded digitally (like many other manufacturers)

VW Servicing Frequently Asked Questions | Volkswagen UK

keasy

Tucosalamanca said:

Odd that the dealer said that they would supply a service book.

Apparently VW haven't supplied physical service books since May 2017, services are now recorded digitally (like many other manufacturers)

VW Servicing Frequently Asked Questions | Volkswagen UK

More misleading then. 

keasy

Just received a call from them and the screen is faulty requiring a replacement.

I'm going to reject and seek a refund.

jefaz07

I bought a car that came with 1 key. The dealership paid for a new one and deactivated the one not in my possession. 

LightFlare

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Just curious as to why you didn't return to the dealership and raise the issue there and then.

They may have been a bit more responsive with a showroom full of other possible customers

keasy

LightFlare said:

keasy said:

I bought a car from a big national dealership.
A Golf 1.5 2022 plate.

The first disappointment was there was no service book, manual and only one key. I had been told these were all available when buying the car on the Saturday before I picked it up 

I picked the car up on 5th of March at 10AM, drove off and after a ten minute drive decided to pull over and connect my phone and to have a look at the infotainment system.

The screen was unresponsive to touch, it was frozen.

I called the dealership immediately and they said they would call me back after seeking advice which took about half an hour. During that time I had googled the fault and tried all manner of suggestions such as rebooting the console etc to no avail.

Everything is controlled via the screen, even basics like fan speed and direction. AC which is stuck at on. Assist features. 
Keyless entry which I wanted to turn off as it's a security risk. 
There's not a thing I can access.
The screen shows that it's looking for the last owner's phone and it's really annoying.

The dealer in fairness have managed to get the car booked in for a software upgrade.

I have MS and as such I rely on my car to get around owed to my disability. 

I don't want to wait any longer. If the car isn't fixed within a few days am I within my rights to return it?

TIA

Just curious as to why you didn't return to the dealership and raise the issue there and then.

They may have been a bit more responsive with a showroom full of other possible customers

I had to use the car to get home.