given day and night readings wrong way round to Outfox the Market,

NittyGritty

i have a complaint in with ceo, i keep chasing them, but no movement still, will give it another week and i think i will ask for a deadlock letter and take it to ofgem, maybe then they will actually do something

NittyGritty

do Outfox have a direct complaints telephone number, not the (customer service number), as i,m getting nowhere just excuse after excuse

RelievedSheff

Have you input your meter readings the right way around on the website?

NittyGritty

no not yet, if i do that tho wont it cause them to think ive used huge amount (for example say i entered 70000 as my meter read for night and then suddenly put it as 50000 doesnt it go to like 100000 before it goes back to 000000 so in theory my unit rate on my bill would read ive used 80000 units. if you follow that, (my read night 70000, new read 50000 night (correct reading) total used 80000units if it reset after 1000000 to zero n then start over)

NittyGritty

just sick n tired of contacting them all the time, and getting the same excuses it be sorted with in 10 days, comes to that and still nothing, oh dont worry it be sorted within 7 days etc etc it goes on its been 20 days and counting so far, n this is straight to the CEO office, live chat are useless they wont give me a direct number to contact anyone in complaints team, n ringing customer service i just get the same spin, its being dealt with , but its not

NittyGritty

finally sorted now they have switched the day and night around thank god, took their time about it