Landlord Refusing Fibre installation

Question123567

DullGreyGuy said:

Have you checked with the freeholder/management company/concierge if you have them if the building is prewired for anything else?

In our last place we would have loved to get 5-13mbps but was more like 2-3 mbps but thats because we were copper all the way to the exchange and not connected via a cabinet so nothing OpenReach based was going to be anything better in the near future. 

Was only after ranting at our concierge service that they mentioned the building was pre-wired for Hyperoptic and just needed to pull down the ethernet cable that was in the ceiling above the front door and could be up and running on that in hours. Went from 3 mbps to 1 tbps over night... thankfully got out of the PlusNet contract as they admitted their sales person had been mistake when he said we could upgrade to FTTC when there was space in the cabinet. 

Thanks yeah I have used the management company to go through the landlord as they won’t give me his email etc but as this is only a small block of 9 flats I don’t think we have any this sophisticated.

Thanks for your suggestion! 

iniltous

Unfortunately it does seem that exchange based ADSL ( upto 8 Mb ) , not even ADSL2 ( upto 24Mb ) is the only broadband available, which is pretty rare .
I noticed you used your phone number with  the DSL checker , this is normally the most accurate, but try using your postal address or look up your UPRN and use that , just in case there is any variation in the results .

If the address or UPRN return the same result, then apparently the cabinet isn’t FTTC enabled and the exchange has no ADSL2 , which strikes me as improbable, TBH , I suspect there may be an issue with your address , as your line isn’t EO , and unless your copper cabinet has a tiny number of customers on it ( so possibly a very rural location ) making it uneconomic to provide FTTC , it’s odd that it isn’t a FTTC enabled cabinet.

Is there anything unusual about this new build  or its address  ?, is it recognisably a purpose built apartment complex,  the type with single entry point ( main entrance ) for all flats , and all individual units within the building have front doors open onto an internal ‘corridor’ ,( like a block of flats ) or was it a large property that was subdivided into individual units , was the building constructed on the site of a previous demolished property, is the address you used when you got BT ( so the address in your BT account ) exactly the same as the address held by the Royal Mail ?

Question123567

iniltous said:

Unfortunately it does seem that exchange based ADSL ( upto 8 Mb ) , not even ADSL2 ( upto 24Mb ) is the only broadband available, which is pretty rare .
I noticed you used your phone number with  the DSL checker , this is normally the most accurate, but try using your postal address or look up your UPRN and use that , just in case there is any variation in the results .

If the address or UPRN return the same result, then apparently the cabinet isn’t FTTC enabled and the exchange has no ADSL2 , which strikes me as improbable, TBH , I suspect there may be an issue with your address , as your line isn’t EO , and unless your copper cabinet has a tiny number of customers on it ( so possibly a very rural location ) making it uneconomic to provide FTTC , it’s odd that it isn’t a FTTC enabled cabinet.

Is there anything unusual about this new build  or its address  ?, is it recognisably a purpose built apartment complex,  the type with single entry point ( main entrance ) for all flats , and all individual units within the building have front doors open onto an internal ‘corridor’ ,( like a block of flats ) or was it a large property that was subdivided into individual units , was the building constructed on the site of a previous demolished property, is the address you used when you got BT ( so the address in your BT account ) exactly the same as the address held by the Royal Mail ?

Evening,

I have just run again using the address that’s registered for my post. Results attached they look the same maybe slightly better. I wonder if it’s because only the 9 flats are on this cabinet? But I have been told by openreach engineers that there is FTTC option free and to call my provider which I did and then where advised nothing better is available.

It used to be a old Pub that they knocked down and then built new flats on which have multiple separate entrances as the building resembles a chachteristic property.

Im in Essex (happy to private message my address if it will help) and the property is less than 5 mins from the high-street and about 8 mins from the train station so a pretty central location in a medium sized town I would say. 

Thanks for your help really appreciate it! 

iniltous

Must admit I made an error , as the original DSL entry shows upto 8Mb I misread it as ADSL , but it’s ADSL2 that’s available, so if you were very close to the exchange , 17-20 Mb speeds are normal , but you must be a significant distance from the exchange, around 3Km’s , for 8Mb to be the predicted speed.
TBH , if the DSL checker is correct , FTTC isn’t available, so either the Openreach tech you spoke to is misinformed or the checker is wrong.

Try the DSL checker with the other flats in the building, or use a very near neighbouring property address , one likely to be served from the same cabinet , to see if any of those show FTTC as available 

Question123567

I tried for the building next door and I’m guessing this is fibre to the cabinet? I noticed that there also on Cabinet 2 but on my results it doesn’t mention a specific cabinet number just the address ending with 2. Not sure if that’s significant.
Thanks

iniltous

The building next door has both FTTC ( VDSL / SOGEA ) and FTTP , the way the images are cropped doesn’t show the cabinet ( and with FTTP it’s irrelevant ) but if ( as far as FTTC is concerned ) if the cabinet is the same number ( cabinet 2 presumably ) for your address and a neighbour address , FTTC cannot be available for some addresses connected to that cabinet, and not others , so there is obviously a data error somewhere.

As you are a BT customer, register and post on the BT Community forum 

https://community.bt.com/

asking for the BT moderator to get an ORDI ( Openreach data integrity ) check done for you  , that should align your address data with that held by the Royal  Mail ,

separately, fill in this  formwize 

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

this should get Openreach to check what is available in your area / address , I recon at a minimum FTTC is available, it may even be that FTTP is available , ( basically you can ask , if my neighbours can get FTTP , why can’t I ) 

I strongly suspect your address data is messed up , probably caused by whoever developed the building not registering each individual unit correctly, and that’s why only ADSL is currently showing as available.

Best of luck with it .

Question123567

iniltous said:

The building next door has both FTTC ( VDSL / SOGEA ) and FTTP , the way the images are cropped doesn’t show the cabinet ( and with FTTP it’s irrelevant ) but if ( as far as FTTC is concerned ) if the cabinet is the same number ( cabinet 2 presumably ) for your address and a neighbour address , FTTC cannot be available for some addresses connected to that cabinet, and not others , so there is obviously a data error somewhere.

As you are a BT customer, register and post on the BT Community forum 

asking for the BT moderator to get an ORDI ( Openreach data integrity ) check done for you  , that should align your address data with that held by the Royal  Mail ,

separately, fill in this  formwize 


this should get Openreach to check what is available in your area / address , I recon at a minimum FTTC is available, it may even be that FTTP is available , ( basically you can ask , if my neighbours can get FTTP , why can’t I ) 

I strongly suspect your address data is messed up , probably caused by whoever developed the building not registering each individual unit correctly, and that’s why only ADSL is currently showing as available.

Best of luck with it .

Amazing thanks for all you help! 

BikingBud

Essex and the dark ages

New build and no FTTP may as well not provide hot water.

How do they get away with it?

Money_Grabber13579

iniltous said:

The building next door has both FTTC ( VDSL / SOGEA ) and FTTP , the way the images are cropped doesn’t show the cabinet ( and with FTTP it’s irrelevant ) but if ( as far as FTTC is concerned ) if the cabinet is the same number ( cabinet 2 presumably ) for your address and a neighbour address , FTTC cannot be available for some addresses connected to that cabinet, and not others , so there is obviously a data error somewhere.

As you are a BT customer, register and post on the BT Community forum 

https://community.bt.com/

asking for the BT moderator to get an ORDI ( Openreach data integrity ) check done for you  , that should align your address data with that held by the Royal  Mail ,

separately, fill in this  formwize 

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

this should get Openreach to check what is available in your area / address , I recon at a minimum FTTC is available, it may even be that FTTP is available , ( basically you can ask , if my neighbours can get FTTP , why can’t I ) 

I strongly suspect your address data is messed up , probably caused by whoever developed the building not registering each individual unit correctly, and that’s why only ADSL is currently showing as available.

Best of luck with it .

That’s fairly similar to what happened me in my new build about 10 years ago. For several years, I was stuck on a 1Mbps service (in a largish city) even though better services were available to everything else that wasn’t new build. Eventually, the issue resolved itself and am now on 500Mbps service - just wish I’d known how to do something about it at the time!