Is Octopus getting slow ?

LYNDBO

I've just received my bill after not having one for 2 months, their excuse was they're sorting out a transpose problem with gen1 smart meters which is national,  how true it is but I've had problems for months getting the wrong readings and doubling the amount per month.

HouseMartin567

My electricity usage was deducted from my credit on the 22nd March, but since that point there has been a message on my account saying ‘A charge of £XX hasn't yet been applied. This transaction will be reviewed before being finalised’. Anyone else had this? I’ve been with Octopus since last June and this is the first time there has been a delay. It means I haven’t had a bill issued - which is normally issued around the 23rd of each month.

Alnat1

Had this in Dec, Jan and Feb. The gas and electric costs were showing in "view my balance history" section but my electricity export was missing. Each month I rang and they sorted the export amount while I was on the phone and triggered a bill.

This month gas and electricity export figures were showing and a bill was triggered but it didn't have my electricity import. Phoned once again, sorted quickly but I'm getting frustrated with having to contact them every month and chased it up.

stripling

@HouseMartin567 I submit meter readings every week and usually get a bill a couple of days later - usually the gas part of the dual fuel bill is held with the same message as yours but it gets dealt with really fast. 

Not this week. It's still saying 'A charge of £XX hasn't yet been applied. This transaction will be reviewed before being finalised’ - Mine has to be averaged before being sent out but as I said it is usually quick. However it's Easter holidays so maybe they are short staffed. Chase it up but don't worry about it.  

Spoonie_Turtle

HouseMartin567 said:

My electricity usage was deducted from my credit on the 22nd March, but since that point there has been a message on my account saying ‘A charge of £XX hasn't yet been applied. This transaction will be reviewed before being finalised’. Anyone else had this? 

I have had this a few times in the past but it was because we're on Tracker.  (I don't always check my account at billing time so it's possible it always happens and I just don't see it, but at the same time I can't say it always happens because I simply don't know.)

HouseMartin567

Thanks all. I emailed Octopus yesterday and the charge was applied and bill generated today.

username

I do notice sometimes their billing system gets stuck if you submit your meter reading after a certain time of the day, but the bill arrives around after 08:00 the next day, overnight batch process perhaps?

C_Mababejive

They are certainly being slow in crediting DD payments to accounts. Mine is paid out on the 1st of each month and doesnt show until maybe the 5 or 6th? By this time they have captured my smart data and conveniently shown my account in debt. I then start getting advice to raise my payments which i dont have to as if they credited them in a timely manner, there would be enough to cover energy useage plus a bit more.

stripling

HouseMartin567 said:

Thanks all. I emailed Octopus yesterday and the charge was applied and bill generated today.

Yes, my Tracker bill arrived yesterday and it has gone back to showing both gas and electric on the same bill. For a few weeks it suddenly started billing them separately. (Not a problem btw just odd). 

MikeJXE

Meter readings in 9am yesterday 

Bill today 8am both on one page and for the first time ever both equal amounts