CPI increase on new account

J4ketheSn4ke

I have recently joined plusnet and am due to recieve my new service on the 22nd March. I have received an email stating that my prices have gone up in line with CPI plus a bit. I realise this is pretty standard but thought this was a bit cheeky given I haven't even started and am within my initial 14 days. Anyone got any experience with this?

I called and explained that it would be cheaper to just cancel and setup again after the 31st March but asked if they would be willing to just save me the hassle and wave the cost. As you can probably guess they said no. This just all feels very unnecessary and I was just wondering if there were any creative solutions beyond what I have suggested.

Kim_13

They know that most won't bother to do anything given the hassle involved, so it makes business sense for them to refuse. At worst, they lose a few pounds a month because you have indicated that you would be willing to sign up with them again rather than with one of their competitors after the cut off date.

You could try saying that you will go elsewhere unless they budge, but they could say they will drop the increase and apply it anyway, leaving you to fight for what you were promised. I'd just cancel while you still can (usually 14 days from order, not install date.)

J_B

J4ketheSn4ke said:

I have recently joined plusnet and am due to recieve my new service on the 22nd March. I have received an email stating that my prices have gone up in line with CPI plus a bit. I realise this is pretty standard but thought this was a bit cheeky given I haven't even started and am within my initial 14 days. Anyone got any experience with this?

I called and explained that it would be cheaper to just cancel and setup again after the 31st March but asked if they would be willing to just save me the hassle and wave the cost. As you can probably guess they said no. This just all feels very unnecessary and I was just wondering if there were any creative solutions beyond what I have suggested.

We had PN business broadband and they did let us do what you said ....

J4ketheSn4ke

Thanks for the replies, called just now and was more firm with going somewhere else and explained the only reason was the increase and they made no effort to retain me so I left them.