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Octopus Energy problem Ombudsmans fees

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Comments

  • Ectophile
    Ectophile Posts: 8,403 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Have you made a formal complaint to Octopus yet?
    Why don't you want to go to the ombudsman if it will cost you nothing?
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • Scrinja
    Scrinja Posts: 21 Forumite
    10 Posts First Anniversary Photogenic Name Dropper
    Ectophile said:
    Have you made a formal complaint to Octopus yet?
    Why don't you want to go to the ombudsman if it will cost you nothing?
    Yes

    I am going to do so as stated in my last post
    When im done with Octopus
    then ombudsman 
    then civil litigation
  • QrizB
    QrizB Posts: 22,304 Forumite
    10,000 Posts Fifth Anniversary Photogenic Name Dropper
    Forgive me if I've missed it, but you've still not explained why you wanted to know the ombudsman's fee.
    It doesn't seem to be relevant to anything you've done or intend to do?
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Scrinja
    Scrinja Posts: 21 Forumite
    10 Posts First Anniversary Photogenic Name Dropper
    QrizB said:
    Forgive me if I've missed it, but you've still not explained why you wanted to know the ombudsman's fee.
    It doesn't seem to be relevant to anything you've done or intend to do?
    Sorry i didnt realise i had to explain to anyone for asking a simple question ?
    Its relevant to me as I know what im doing
  • MultiFuelBurner
    MultiFuelBurner Posts: 2,928 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    Out of interest apart from.poor customer service what is your complaint pertaining to?

    It's always nice to know where energy suppliers have let themselves down and recently Octopus have been nothing but inconsistent with their sudden rapid growth.
  • Hoenir
    Hoenir Posts: 7,742 Forumite
    1,000 Posts First Anniversary Name Dropper
    Scrinja said:
    Ectophile said:
    Have you made a formal complaint to Octopus yet?
    Why don't you want to go to the ombudsman if it will cost you nothing?
    Yes

    I am going to do so as stated in my last post
    When im done with Octopus
    then ombudsman 
    then civil litigation
    Civil litigation won't come cheap. 
  • Scrinja
    Scrinja Posts: 21 Forumite
    10 Posts First Anniversary Photogenic Name Dropper
    MultiFuelBurner said:
    Out of interest apart from.poor customer service what is your complaint pertaining to?

    It's always nice to know where energy suppliers have let themselves down and recently Octopus have been nothing but inconsistent with their sudden rapid growth.
    The breaking of The Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015
    Put into place for their licence 
    Just a few breaks up to yet we are still chating about it 
  • Scrinja
    Scrinja Posts: 21 Forumite
    10 Posts First Anniversary Photogenic Name Dropper
    Hoenir said:
    Scrinja said:
    Ectophile said:
    Have you made a formal complaint to Octopus yet?
    Why don't you want to go to the ombudsman if it will cost you nothing?
    Yes

    I am going to do so as stated in my last post
    When im done with Octopus
    then ombudsman 
    then civil litigation
    Civil litigation won't come cheap. 
    Neither does our gas and electricy bills
    I think they can afford it though 
  • Scrinja
    Scrinja Posts: 21 Forumite
    10 Posts First Anniversary Photogenic Name Dropper
    Rather than having to keep up with all the questions being asked
    I will update this thread to whoever is interested when Octopus and myself reach some sort of Resolution they have 5 more weeks of negotiations for them to answer a few of my complaints
    so its early days as of yet
    To be Continued
    Thanks for all the interest
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