Octopus Energy problem Ombudsmans fees

Scrinja

Hi im a newbie and this is my first post thank you all for having me
Does anyone know how much the ombudsman fee is for looking at a complaint please

Gerry1

Welcome to the forum.

You don't have to pay anything.  The energy company has to pay if the ombudsman takes it on.

Remember that the ombudsman does not investigate, they look at the info you and the energy company have provided and then decide.

Keep it short and simple: bullet points in chronological order are helpful.  Make clear what has gone wrong and what the energy company needs to do to put it right.

Remember that you must first make a formal complaint to the energy company.  You can go to the ombudsman upon receipt of a deadlock letter or after eight weeks if they don't send one.

Scrinja

Thanks for that @Gerry1
It was the fee Octopus have to pay to the Ombudsman that i was asking about
My bad for not makink it clear

molerat

Can't find anything definite on the ombudsman site but various affiliated organisations state the fees as £170 for a complaint then £340 / £400 if it goes for a full determination.

Gerry1

The Energy Ombudsman charges a case fee that a supplier pays for each case brought against them. The Energy Ombudsman currently charges £170 per case for an early resolution and £340 per case for a case requiring a full decision.

https://assets.publishing.service.gov.uk/media/65709e5b746930000d48893b/non-domestic-consumer-redress-consultation.pdf (P.14)

Scrinja

Anybody Know ??

EssexHebridean

Scrinja said:

Anybody Know ??

Gerry has posted a link and information directly above your last post. 

Scrinja

Ok so anybody who needs the answer to the above
The fee for the Ombudsman just to look at any case and investigate it
£334.00
Any fines etc to that company will be added on

Scrinja

Thanks for all who replied for the links etc im still getting used to finding my way around the forum please exscuse me for being a right dummy due to my age (76)
i did find out the info via phone to the ombudsman after being given the why i wanted the information and what was i going to do with it Questions ??

@molerat
@Gers
@EssexHebridean

MattMattMattUK

@Scrinja why are you trying to find out this information? We may be able to help you if you are currently having an issue. 

Scrinja

@MattMattMattUK
Sorry about the late reply 
Im in battle with Octopus regarding an issue
24 Emails and still counting
9 seperate contacts, 2 being upper Managers
Twitter /X interactions x 4 at least they are aware now
3 citizens advisers who also got fobbed off
And a call off another manager today @ 2-15
Looks like going to litigation after my journey with Octopus and on with the Ombudsman who is just another stumbling block in the whole process in my opinion