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Incorrect billing

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IDX
IDX Posts: 4 Newbie
First Post
My third ID Mobile bill has been charged at £5.23 instead of £5. There is no explanation for the additional charge. I will be raising a complaint 

Comments

  • Ayr_Rage
    Ayr_Rage Posts: 2,759 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Could you have made a call or sent an SMS that is not included in your bundle?

    Suggest calling them for an explanation first, no need to go the complaints route until they tell you why your bill has increased.


  • What does this month's itemised bill say? Have you compared to previous months to identify what the difference is?

    A simple enquiry will suffice, no need to raise a complaint.
  • Cressida100
    Cressida100 Posts: 329 Forumite
    Third Anniversary 100 Posts Name Dropper
    Check that's not the annual price increase. There will be something in the small print. 
  • Neil49
    Neil49 Posts: 3,362 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 4 March 2024 at 9:40PM
    Have you sent an mms message by mistake? It's easy to exceed sms limits.

    Regardless of that, what is shown on your bill? 
  • forgotmyname
    forgotmyname Posts: 32,928 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Getting the same with EE, charged £6.01 for a £6 plan and then £6.33 the following month with no extras. I expected the first
    bill to be different and when adding another SIM @ £6.99 expected another month for the bill to adjust but each month it's
    always more than it should be.

    Almost £10 for the £6.99 plan and the odd few pennies added onto the £6 plans,  recent bill was just 1p over thinking they are
    getting it almost right now but where is the refund for all my overpayments since November?

    Censorship Reigns Supreme in Troll City...

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