Cancelled insurance

cw8825

redjumpa said:

Update.
I complained to the car insurer asking for any marker to be taken off for the reason given above.
Their reply summary... 
"Having reviewed our records, I am unable to evidence that you responded to our communications and

therefore, your policy was cancelled on 3 July 2019. Whilst I appreciate that it must have come as a

shock to discover that your policy was cancelled, cover has been cancelled correctly on this occasion.

As your policy was cancelled due to non-receipt of proof of no claims bonus, the cancellation has not

been logged on a central database. Nonetheless, it is the customer’s responsibility to inform a company

of policies that have been cancelled."

Surely, I either have a marker against me or I don't. Is this something the Ombudsman can resolve. We're currently looking to take out health and travel insurance and are experiencing the same issue with the "Have you or any member of your household ever had any insurance cancelled or refused. Any help/advice appreciated.

Redjumpa

if this was cancelled in 2019, how have you been answering this question for the last 5 years?