O2 Price Rise - Ex Virgin Mobile Customers

philstephen

Have any former Virgin Mobile customers who were moved over O2 been contacted about a forthcoming price rise? I know we were due one and the 4.9% RPI + an additional 3.9% doesn't come as a surprise. On 21 February I received one email and within 24 hours got another one basically saying "we made a mistake. Nothing since then. This is a rolling monthly SIM only contract BTW. 

Any idea what is going on? 

lr1277

I got the email mentioning the same price rise you were told about but no retraction.

My mum who was also on Virgin, if memory serves got a price rise from about £7 to either £14 or £17.Not good.

Snwps

I had an email about the price increase. There was a link https://www.o2.co.uk/prices?cm_mmc=Email-_-RPI-_-O2PAYM-_-08381_RPI_2024_PEGA Here you can input how much your paying and when your contract started and it'll tell you the new price and how much increase to expect. 

My contract is £7.99 per month and is increasing my 70p.

I think the table in the email can be misleading. Its an example only but when I first read it I thought it said it was increasing to £14, but its just an example.

philstephen

Snwps said:

I had an email about the price increase. There was a link https://www.o2.co.uk/prices?cm_mmc=Email-_-RPI-_-O2PAYM-_-08381_RPI_2024_PEGA Here you can input how much your paying and when your contract started and it'll tell you the new price and how much increase to expect. 

My contract is £7.99 per month and is increasing my 70p.

I think the table in the email can be misleading. Its an example only but when I first read it I thought it said it was increasing to £14, but its just an example.

Yes the example in the first email gave me a bit of a shock, but soon saw the link to the calculator. But my worry is that the rate I'm currently paying carried over from Virgin is £9 a month - unlimited calls/texts plus 100GB data. I don't think O2 offer anything as good as that. My worry is they'll the former Virgin amount amount to something comparable O2 offer. 

css

same here for my mum. but no notice of anything going up. Shes currently on £9,30 with 10gb but doenst even use half of that