Switched from Tracker to Agile, meter readings not being transmitted

Slinky

I made the switch from Tracker to Agile on Monday. By this morning there still no meter readings showing on my account since Sunday so I called Octopus. They said they could see the half hour Agile readings, but not our Export or Gas. Left it with them, later on the Monday Agile and later Export readings appeared on my account, but still no gas.

I then got an email saying they have 'put through a request for an onsite power cycle to get your gas meter connected I've put through the request and OES will be in contact shortly to get that booked in'. 

I asked them to eleborate what that involves, but have had no response.

I don't understand why I'm getting these problems since the Agile shift, when everything was fine before.

Has anybody else encountered this sort of thing?  What does this power cycle involve and will it take long to get it?

7pm Wednesday, still no sign of any electric data for Tuesday.

Beginning to wish I'd stuck with Tracker.

MultiFuelBurner

There have been reports on octopus social media group sof missing readings so perhaps a more general blip rather than anything to do with a switch.

What do 3rd party apps show for your data? 

Slinky

OctoAid is showing leccy and export for Monday, and gas up til Sunday.  I've just downloaded Hugo and Loop today but too early for any info to show.

The IHD is showing today's gas usage.

TheBanker

My gas hasn't updated since Sunday, and my Electric is currently showing up to Monday. It seems to have been a day or two behind for a while, and their system wouldn't let me request a refund of credit as it said they didn't have an up to date reading, even though they did. 

Others have reported similar problems, so I think they're having a 'blip' at the moment.

Perhaps struggling with all the new customers from Shell Energy?

QrizB

My Octopus billing date was yesterday. I've been billed for Tracker gas but not for Go electricity. I'm going to give them a couple of days then email to ask them to investigate.

Slinky

Interestingly I've just been able to get access to data via Loop, which I signed up to earlier. There are data there for both electricity and gas up til Tuesday. Am I right in thinking they are looking at the data from DCC rather than Octopus? In which case it looks like an Octopus issue rather than an issue with our meters.

Slinky

Hmm.  The plot thickens.  On their website under the Usage option, there's a new and old version of the dashboard (scroll to the bottom to find a link to the 'old' version). If I click on the old version, Monday's electric, export and gas usage is showing, whereas on the new version the gas figures are missing.

ETA, to me this is looking more and more like a software issue at Octopus rather than anything else. IIRC there was a new version of the app a couple of days ago too.

tlcgrantham

TheBanker said:

My gas hasn't updated since Sunday, and my Electric is currently showing up to Monday. It seems to have been a day or two behind for a while, and their system wouldn't let me request a refund of credit as it said they didn't have an up to date reading, even though they did. 

Others have reported similar problems, so I think they're having a 'blip' at the moment.

Perhaps struggling with all the new customers from Shell Energy?

Exactly same for me too

Alnat1

Tuesday's data missing for me too, gas and electric import/export. 

MikeyPGT

Like others having issues with missing electricity usage - Monday's appeared about an hour or so ago, but still no sign of Tuesday's.  Noticed a similar glitch at the start of last week - maybe the software just doesn't like coming back to work after the weekend!

TheBanker

Monday's gas has now appeared. No sign of Tuesday's data for either gas or electricity yet.