Senior moment may cost me £100

Fruitcake

Lulu58 said:

Le_Kirk said:

Lulu58 said:

troublemaker22 said:

I’ve always found John Lewis head office to be really helpful about ordering Britannia to cancel PCNs issued to their customers. A polite email to director.relations@johnlewis.co.uk usually does the trick. Attach proof of shopping. 

Thanks, troublemaker22. I'll try that when I receive the PCN. Unfortunately, I didn't buy anything on that occasion

But you were in the shop looking at their merchandise and may have come back at a later date to purchase something costing hundreds - John Lewis don't know that.  What they should know, if you tell them, is that if they don't demand that the PCN is cancelled they will have lost a potential customer and, when you tell all your friends and family, hundreds (well a few) more potential customers.  Stores cannot afford to be losing customers like this!

Thanks, Le-Kirk. You've raised as good point as I have to confess to spending a fair amount in John Lewis, just not on that day because they didn't have what I specifically went to the store to buy!

Include receipts or redacted bank/card statements going back as far as you can to show how much has been spent in JL stores in the past, but not in the future if your faith in them is not restored by a cancellation of this charge.
Always aim as high up the food chain as you can, so at least to the store manager and/or the CEO. Include a copy of the PCN with the complaint.

Lulu58

Fruitcake said:

troublemaker22 said:

I’ve always found John Lewis head office to be really helpful about ordering Britannia to cancel PCNs issued to their customers. A polite email to [Removed by Forum Team] usually does the trick. Attach proof of shopping. 

Thanks, troublemaker22. I'll try that when I receive the PCN. Unfortunately, I didn't buy anything on that occasion

But you were in the shop looking at their merchandise and may have come back at a later date to purchase something costing hundreds - John Lewis don't know that.  What they should know, if you tell them, is that if they don't demand that the PCN is cancelled they will have lost a potential customer and, when you tell all your friends and family, hundreds (well a few) more potential customers.  Stores cannot afford to be losing customers like this!

Thanks, Le-Kirk. You've raised as good point as I have to confess to spending a fair amount in John Lewis, just not on that day because they didn't have what I specifically went to the store to buy!

Include receipts or redacted bank/card statements going back as far as you can to show how much has been spent in JL stores in the past, but not in the future if your faith in them is not restored by a cancellation of this charge.
Always aim as high up the food chain as you can, so at least to the store manager and/or the CEO. Include a copy of the PCN with the complaint.

Will do, Fruitcake!

I've been reading the Newbies info and trying to get my head round all this.

When I receive the PCN, on what basis am I writing to the store manager and CEO given that I had a senior moment and didn't see the signs for 'Pay on Arrival'?

Do I acknowledge that I was the driver, was browsing in the store with a view to buy, how much I've spent in John Lewis, made a mistake, paid for a ticket when I realised, but have now received the attached PCN or do I write as the registered keeper of the vehicle, do not name the driver, etc?

If I go down the path of writing as the registered keeper, I don't fully understand what my argument is for not buying a ticket on arrival. Am I arguing on the basis that I was a genuine shopper and also raise the genuine estimate of loss argument? 

I've seen some letters raise the issue of signage as well and I'm not sure if I can do the same. The sign by the payment machine is at eye level. Others are quite high up but are fairly prominent. The small print is very small.

Le_Kirk

You complain as keeper and explain that occupants of the car were browsing with a view to spending £loads.  Don't need to mention driver at all.

Lulu58

Le_Kirk said:

You complain as keeper and explain that occupants of the car were browsing with a view to spending £loads.  Don't need to mention driver at all.

Thanks, Le-Kirk. I'll draft something and post on here for feedback.