Mobilize/RCI asking for ID

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cjtlancs
cjtlancs Posts: 2 Newbie
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in Reclaim car finance
Anyone else had a letter asking for photo ID? Is it safe to send?

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  • Mark_d
    Mark_d Posts: 566 Forumite
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    edited 27 February at 11:48AM
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    I wouldn't want to send original photo ID so call to see if they accept photocopy.  Even with photocopy I'd be concerned about sending this information via regular mail so maybe use Special Delivery
  • Nasqueron
    Nasqueron Posts: 9,007 Forumite
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    If you put in a complaint to them, they have a right to check you are who you say you are and whether you have a legitimate complaint e.g. not trying to get money for someone else's deal
  • rkkm
    rkkm Posts: 17 Forumite
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    I had a response from them saying they couldn't answer me as my email address didn't match their records and I needed to login to my finance account and update my details
  • dunstonh
    dunstonh Posts: 116,602 Forumite
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    Nasqueron said:
    If you put in a complaint to them, they have a right to check you are who you say you are and whether you have a legitimate complaint e.g. not trying to get money for someone else's deal
    Not just a right but its actually a requirement that they check.

    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • jamsponge
    jamsponge Posts: 1,012 Forumite
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    I’ve had this email today. I’ve sent them a photo of my drivers license .
    They wanted the agreement number as well but couldn’t find it. It’s was 2008 when I took the agreement out, so will just wait and see.
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  • cjtlancs
    cjtlancs Posts: 2 Newbie
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    Thanks everyone - will send a photo copy of my driving licence 
  • Magicddd
    Magicddd Posts: 1 Newbie
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    I have send them a copy of my drivers license, in reply i got same message again that they couldn’t validate my claim without Reg Number, address history and valid id documents. 

    Provided it all and got same automated reply. 

    What can I do now?
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