Discretionary commission form for a deceased account holder

Bevreynard

If I use Martin Lewis's tool for writing an email complaint about discretionary commission, and it was in my spouse's name, who is deceased, do I put her name on the form, or mine and send a copy of her death certificate?

dunstonh

The executor of the estate retains the right to act on behalf of the estate.    So, they can put in a complaint.  If the lender has never previously been notified of the death, then expectation would be that the death certificate, Will and Probate (if obtained) would be needed to be supplied.  

However, every firm will have its own requirements.  The above is the most common and the expected.