ALD AUTOMOTIVE- no response

Geranium44

Hi I’ve used the car finance complaint tool to generate a letter that I’ve posted recorded delivery to the ALD head office. Three weeks later I’ve not had a response. I’ve seen more references in these posts to emailing the complaint. I would t have thought there are benefits of one mode of complaint over another. Should I follow up with an email as well? I’d have to explain this email would be a follow up to my posted letter I guess. Struggling to find an ALD email address but I can call the number on the website. Thanks 

TadleyBaggie

I thought ALD (who I'm a current customer) only did leasing finance, which is not part of the current car finance investigation.

Nearlyold

 Link to their Complaints policy here:-
 https://www.aldautomotive.co.uk/discover-ald-automotive/policies-and-procedures/complaints-procedure

Scroll down till you reach the section re. DCA 

What finance product did/do you have?

Geranium44

TadleyBaggie said:

I thought ALD (who I'm a current customer) only did leasing finance, which is not part of the current car finance investigation.

I took out a PCP on a Passat and have the paperwork 

Geranium44

Nearlyold said:

 Link to their Complaints policy here:-
 https://www.aldautomotive.co.uk/discover-ald-automotive/policies-and-procedures/complaints-procedure

Scroll down till you reach the section re. DCA 

What finance product did/do you have?

Many thanks. I have the PCP paperwork for a BW Passat taken out in 2007. 

Geranium44

TadleyBaggie said:

I thought ALD (who I'm a current customer) only did leasing finance, which is not part of the current car finance investigation.

I had a four year PCP at least that’s what the contract I have says. Correction… four year Hire Purchase agreement 

Nasqueron

The DCA issue is on hold until end of September with the FCA, unless they didn't use DCA and reject your complaint then wait until then