VINTED - Letter Before Action

Buster_Danog

soolin said:

I'm a big user of Vinted but have never understood how they get away with buyers having to pay return SNAD items at their own costs. Change of mind returns can be at buyers expense under law, but I didn't think that applied to SNAD returns.

There is also the complication that whilst Vinted was set up purely for private sellers only, with business sellers supposedly being warned and then banned (this happens a lot, seems to be quite random, a lot of banned people are businesses, some are not) , they do now have a pro seller programme. The FAQs on Vinted are usually quite poor so I can't see whether or not buyers get return labels for SNAD items bought by a pro seller.

They might stop more private sellers listing bulk items if there is a financial motive, i.e. the ability to sell them advertising. To be honest I have reported bulk sellers for certain items on Vinted, but only because it annoys me to have to go through so many listings to find items from private sellers. 95% of the time Vinted reject my report, unless the seller is bulk selling the same item.

This is interesting but probably not sufficient for trading standards laws in the UK which require adverts from traders to be distinct from those of private sellers, even if they are not bulk selling the same items. The only effective way to do this is on quantity of listings. I suspect a company in Lithuania that is making money from every transaction doesn't care much for trading standards or what they want.