VINTED - Letter Before Action

RFW

martindow said:

It has been said that an email address is acceptable for a LBA, but to actually open a claim, I'm sure that will need to be send to a postal address to be valid - does the OP know this?

And what do you do if they just ignore a judgement?  There could well be no assets for bailiffs to potentially seize if it is no more than a mail forwarding address.  Getting a judgement in your favour can be just the start of it and doesn't guarantee seeing any money back. 

Having said this, like others, I will follow this with interest and if it does prompt Vinted to change their business practices that would be a good thing.

Just on assets, they appear to have offices. They won't have much for bailiffs to take though. They can only take items that aren't related to the running of the business. So they can't take computers or desks or chairs which is likely to be all that's there.
I used to deal with bailiffs and courts as an auctioneer. I really don't know how it works with the big marketplaces. I'd guess Amazon have a department that deals with claims being taken out against them and probably has a department that receives notices from the courts.
Anyone can take a claim out against anyone so there is probably some kind of protocol in place for the types of companies who would likely not ever know about a summons until the bailiffs turn up at offices somewhere.

Looking at stories about Vinted I'm surprised anyone uses them but presumably I'm only seeing the bad as it tends to have a decent reputation. As I said earlier I don't know that much about them beyond a bit of Googling, I'm not sure I've ever even been on the site.

RFW

RFW said:

auntienoname said:

It’s about time Vinted are called to account for the high handed way damaged in transit claims are assumed to be due to ‘inadequate packaging’. Hardly the fault of a seller when the courier deposits the parcel in a wheelie bin of water.  

 

Do Vinted provide the courier?

I was intrigued by this so I looked it up.
So Vinted seem to offer an option of shipping services. I don't see how it could be down to anyone but the seller who would need to sort out a claim with the courier.
If I've missed something on how Vinted works, let me know.

soolin

RFW said:

RFW said:

auntienoname said:

It’s about time Vinted are called to account for the high handed way damaged in transit claims are assumed to be due to ‘inadequate packaging’. Hardly the fault of a seller when the courier deposits the parcel in a wheelie bin of water.  

 

Do Vinted provide the courier?

I was intrigued by this so I looked it up.
So Vinted seem to offer an option of shipping services. I don't see how it could be down to anyone but the seller who would need to sort out a claim with the courier.
If I've missed something on how Vinted works, let me know.

Vinted is an anomaly in that the courier rates and labels are all supplied by Vinted, the buyer pays for them not the seller so I think it can be argued that sellers don’t have the same sort of contract with the couriers that they do say on eBay.

Sellers choose which of Vinted’s allowed options they activate on their listings, buyers choose which of those options they want and pay Vinted. Vinted then send a pre paid label (or just a QR code) to the seller. It is possible on Vinted for a seller to never have any details of the buyer at all, if they get just a QR code and take it to the appropriate courier. The courier uses the QR code to print a label which they stick to the parcel - the seller won’t see that as the courier will usually have taken the parcel by that point. It is impossible for a seller to make a claim for a lost parcel as they might have absolutely no buyer details at all, and didn’t pay for the label .

Royal Mail though is entirely different and info that is used then sellers pays for the postage themselves and uploads proof of posting . The seller then receives a set postage amount once the buyer confirms they are happy with the purchase.

RedImp_2

auntienoname said:

soolin said:

There’s talk on forums about taking Vinted to court for all sorts of things, the issue is that they appear to be registered in Lithuania with just a token forwarding address on England. There are also reports that letters sent to the UK address receive no response so I will be interested to see if a LBA will elicit any response. If there is no response where are the papers going to be served? 

Personally , and others may well disagree, I think there is more mileage in taking the buyer to court, they will be in the UK and a formal LBA may well be enough to get a result without having to proceed to court.  

Obviously there is a cost in taking some one to small claims, it might not be much but possibly worth spending where there is hope of a resolution. 

 @soolin The LBA was sent to legal@vinted.co.Uk which is the UK address to be used for legal and law enforcement correspondence.  I don’t think they can afford to ignore it and risk getting a CCJ against them. Won’t look good when they offer the rumoured IPO. The seller is looking at whether she can pursue the buyer at the same time. 

It’s about time Vinted are called to account for the high handed way damaged in transit claims are assumed to be due to ‘inadequate packaging’. Hardly the fault of a seller when the courier deposits the parcel in a wheelie bin of water.  

It’s Vinted’s policy of refunding the buyer without return I find egregious. If the seller hasn’t been paid they retain ownership and it isn’t Vinted’s property to gift to the buyer. 

 

I can’t think having a CCJ would have any bearing on an IPO for a company 

TGH

RFW said:

RFW said:

auntienoname said:

It’s about time Vinted are called to account for the high handed way damaged in transit claims are assumed to be due to ‘inadequate packaging’. Hardly the fault of a seller when the courier deposits the parcel in a wheelie bin of water.  

 

Do Vinted provide the courier?

I was intrigued by this so I looked it up.
So Vinted seem to offer an option of shipping services. I don't see how it could be down to anyone but the seller who would need to sort out a claim with the courier.
If I've missed something on how Vinted works, let me know.

As it is Vinted who pays for the postage to the couriers (except for Royal Mail) it is down to them and not the seller to sort out the claim.

summerzby

It is reassuring to read these messages, I am not alone with how badly VITED treat sellers.
E bay now do fee free selling of clothes and are far more structured, so I will sell there.

soolin

summerzby said:

It is reassuring to read these messages, I am not alone with how badly VITED treat sellers.
E bay now do fee free selling of clothes and are far more structured, so I will sell there.

I suspect it is all much of a muchness. There are equal amounts of ebay sellers on various forums leaving ebay in a huff and going to Vinted as they treat sellers better as there are leaving Vinted for ebay. 

Maclaren1099

Guys take them to Court. It’s easy and it’s cheap. 

Find their company address on companies house. 

Send them a letter of intent, give them 28 days to sort out your issue then take out a small claim. 

You can look at breach of contract for postal damage and negligent way they handle your issue. You have 6 years to do a beach of contract claim. 

Do yourself a favour too and upload it onto a social media platform so all can see you’re progress and they can do the same. Help others. 

They are not good to deal with . They are unprofessional and you must hold them to account even from a sheer principle. Look are the wielding carefully on their postage and how to wrap and make sure you take photos of everything or even a video. 

Vinted will still say no so just do it. Take them to court. Hopefully the more people that do it the better. 

Lega@vinted.co.uk and send a letter recorded delivery to the address listed on companies house.

check you’re home insurance. If you’ve got legal cover included they will help you. Legal cover on home insurance covers everything including employment law. It’s amazing.
good luck and hope you get you’re money back. 

Hmpowell

I am in a dispute with Vinted atm. I sent a Clogau ring to the verification centre at the request of the buyer, I included my ownership letter and diamond certificate. The ring failed and was returned but the paperwork was not. Vinted have said that it was not admitted. I then asked Clogau gold to verify the ring and they have confirmed that it is genuine. Not only have I missed out on a £320 sale I now have no ownership letter or certificate