Car Finance Response from Mobilize (RCI - Renault)

rkkm

I sent the email using Martin's tool, and below is the response I have had from Mobilize.
I purchased new cars from Renault in 2004 and 20-7, but I think I read that my 2007 purchase is probably the only one that can be looked at.

Good afternoon, 

Thank you for your email.

The email address you have used to send this message doesn't match any email addresses we have on record.  Therefore, we are unable to respond to this email without some further data protection checks.  We appreciate this may be inconvenient but it's essential that we protect our customers data.

What to do next?

You can update your email address via your online Finance Account.  If you're registered with us, please log in to your account and update your email address through the 'Profile' section.

If you haven't yet created an account, you can do this using your Agreement number (which can be found on your contract documents) and some additional information which is personal to you. You can update your email address during the registration process.

Once your contact details are updated, please resubmit your query through your online Finance Account.

Here are some of the things you can do on your online Finance Account:

 

• Update your personal details
• Request a settlement quote
• Make a payment
• Calculate a lump sum quote
• View your statement and other documents
• Track your balance
• Update your payment details
• Manage your communication preferences

 

Alternatively, if you would prefer to speak to one of our Customer Services team, then please do contact us on 0333 009 0233*.  We are open Monday - Friday 8.30am – 7:30pm.

Mobilize said because they can't find my email that can't respond. but back on 2004 and 2007 I don't think I used my email as a contact option.  As I used Martin's letter I provided my address, DOB and car registrations (I no longer have the paperwork)

It seems like they've responded like I've made a generic enquiry rather than a specific one.

Has anyone else had a similar response from their car finance company?  What did you do?
Thanks

Nearlyold

If they were new cars it's unlikely the Dealer would have bumped the APR because most new cars are advertised with a finance offer alongside,  typically at low(ish) rates. Did you get the advertised rate? What was the APR?

rkkm

2.5% and 5.9% I think, so yes pretty low APRs and probably not much chance of the dealership over inflating the APR.

rkkm

Has anyone else had a response like this from them?
I replied that I didn't have a current finance agreement, I'm awaiting a response

TLinc1

Not a response like this as such
first response was demanding more information. Which I sent but just had another reply saying my agreements are after January 2021 so won’t count - except it clearly says 2009 and I sent them all the documentation - feels like they’re  being deliberately difficult and also the phone number is for a different company (the guy I spoke to was most confused)