Holiday Compensation

DullGreyGuy

Westin said:

Now you have provided more details my take on matters would be ;

a. For the AI mix up, for the extra costs you incurred when not receiving AI plan, subject to receipts being sent, a monetary cash refund, plus a small extra amount for the inconvenience. If however you still receive AI but perhaps only able to eat in one restaurant rather than all the a’la cartes, plus not all top branded drinks but a limited range, it might be more difficult to obtain much more back. 

b. For the ‘disappointment’ for the room in the Maldives, that is likely an ex-gratia voucher, unless the incorrect room category was given.

Not sure A is a mixup as the OP didnt say how long they were in Bali only that they didnt have access to everything for 3 days. Plenty of resorts, at least ones I've been to, AI does only cover certain restaurants and domestic drinks etc. Could be an error, could be the OP misunderstood what AI included. 

If it was supposed to include everything but they only received partial then there should be a partial refund of the AI costs even if they didnt choose to pay for the blocked restaurants/premium drinks etc. 


For the room I think really need to see how bad it was... tropical countries will often have mould problems and especially with tourist things where AC is used and people from colder climes don't understand why its better to have the AC off and a flow of outside air etc. Some staining from previous issues is one thing, 2" thick black mould actively growing could make a room uninhabitable 

RightsExplained

Thank you all for your replies, very helpful, I can now finish off my claim with Imagine Cruising and I will also be writing to Emirates to highlight matters.

I will let you know the final outcome.

Thank you, again 

NoodleDoodleMan

RightsExplained said:

Thank you all for your replies, very helpful, I can now finish off my claim with Imagine Cruising and I will also be writing to Emirates to highlight matters.

I will let you know the final outcome.

Thank you, again 

Yes, that would be appreciated - some punters post their troubles here and don't come back with the outcome when the issue is finally laid to rest.