Rejecting sofa and requesting a refund

Duke4

Only had suite 6 days.  I have e mailed customer services abd said why I’m rejecting.  If they reply and state they want to send someone out to do a report do I have to allow them to do this. I’m arguing it’s not of satisfactory quality 

sheramber

Bought online or in retail premises?

the_lunatic_is_in_my_head

Hello OP

If you are rejecting the sofa due to faults etc and specifying a refund within 30 days of delivery then burden of proof lies with yourself.*

If this is something obvious by looking at the goods (you order a grey sofa and get a red one or the wrong fabric, shape, etc, etc) then that is sufficient in itself.

If it’s something more technical or some kind of damage that may require you to obtain an independent inspection so if the sofa company offer to do this on your behalf that’s not a bad thing to turn down.

If they confirm the fault then you can insist upon a refund, if they disagree there is a fault present then you’d be looking at your own inspection to hopefully say otherwise. 

I would imagine the tricky part is going to be getting the sofa retailer to agree to refund rather than repair, with this you just have to firm and insist you are exercising your short term right to reject the goods as they do not conform to the contract. 

*To add if you agree to a repair/replacement then burden of proof is on them for 6 months from delivery and they only get one repair attempt (unless you agree to more) after which you can exercise the final right to reject which again in the first 6 months is for a full refund.

cymruchris

Who did you buy it from and how?

Duke4

I bought it in the shop not on line 

Duke4

The problem is they would send a technician from their company that is not independent and generally he/she will agree with the company not me.  If I refuse this technician visit what do I do then 

mr_stripey

in what way is it of unsatisfactory quality (compared to the one you saw in the shop)?

Penguin_

Duke4 said:

The problem is they would send a technician from their company that is not independent and generally he/she will agree with the company not me.  If I refuse this technician visit what do I do then 

That's why you need to get your own independent report done.

Largs

It does seem odd, you are asking for help but not actually telling the community very much.

born_again

Duke4 said:

Only had suite 6 days.  I have e mailed customer services abd said why I’m rejecting.  If they reply and state they want to send someone out to do a report do I have to allow them to do this. I’m arguing it’s not of satisfactory quality 

Ok, so come on, flesh out some details so that people can help you.
In store purchases do not have a simple change of mind return for refund under consumer rights. Unless retailer has their own policy that is over & above.

Duke4

Sorry if I gave  little information. The fabric on the seat to the recliner become ruckled within 2 days of delivery.  The static sofa is also developing this.  There are gaps either end of the two seater sofa in the material that covers the cushioned seat area which then continues down to the deck of the sofa. There is creasing to the vertical back rest cushioned areas to both the sofa and chair.  Both items are extremely uncomfortable and there seems to be little cushioning between the seat cushion and the wood of the frame.  I emailed the company detailing all my complaints and said that under consumer rights act etc they were in breach of contract as not of satisfactory quality and I  wanted to claim a refund having only had the sofa a few days   They have responded and are sending out a technician to do a report.