Euro Car Parks | DCB Legal & Court Forms

JN33

Coupon-mad said:

Don't wait. Send it again with the email title saying

'URGENT - UNPROCESSED DIRECTIONS QUESTIONNAIRE - CLAIM NO xxxxxxx

Thank you again, she has just done this.

JN33

Look what arrived in the post today.

My wife did re-send on the 18th May regardless, we will keep an eye on MCOL to ensure it's been received.

MCOL currently states: "General sanctions order was made on 17/05/2025"

Both times the email has been sent she received the auto-response from DCB as well as CNBC.

A quick call to the CNBC, the person on the other end of the line suggests if it's been resent on May 18 then there is nothing else to be done and it should get processed this time, but is unsure why it never in April. He suggested another week or so before it gets processed and updated on MCOL, however did note they will delay the strike out to allow for time for processing in most cases it's not a strict 7 day rule.

If for some reason it does get struck out he seems to think it can be escalated further because both times she has received the auto-response directly after emailing the DQ email (DQ.CNBC@justice.gov.uk) which can bring this back on track or something?

The last thing we need is a default CCJ for something petty like DQ failing to process or deleting emails!

Coupon-mad

Yes you can stamp your feet to get them to reverse it if they do wrongly cause a CCJ but that's a major headache!  Does happen.

So keep checking MCOL and how about emailing a formal complaint to HMCTS now. They'll handle it quickly & sort it for you.

JN33

Coupon-mad said:

Yes you can stamp your feet to get them to reverse it if they do wrongly cause a CCJ but that's a major headache!  Does happen.

So keep checking MCOL and how about emailing a formal complaint to HMCTS now. They'll handle it quickly & sort it for you.

Thanks @Coupon-mad

Complaint now filed.