TSB App on Android phone shuts down when I try to photograph a cheque!

gbhxu

I've got a Doogee S61PRO running Android 12

TSB helpline say they have not heard of this before.

Emmia said:

Can you photograph the cheque separately and then upload the photo?

I have an app that has a photo feature (not a banking app) which sometimes does the same thing - the workaround is to take the photo and then upload it 

No. You can't do this 

Logic to me would be that you should be able to do this on normal online banking.

expansion

The best app for cashing cheques is HSBC. Many try to be too clever taking a photo automatically before it is in focus or the device is ready.

boingy

On my iPad the camera sometimes decides to photograph the cheque rotated by 90 degrees. Rotate the iPad and it rotates the cheque again. It only does it sometimes and for no reason that I have been able to fathom. The other thing it always does is take a incredibly bad, low-resolution B&W picture of the cheque, which I assume is the app. However, I can confirm that some banks will accept bad B&W photos of cheques that are rotated!

flaneurs_lobster

boingy said:

 However, I can confirm that some banks will accept bad B&W photos of cheques that are rotated!

The RBS app takes a dreadful, lo-res fuzzy photo of my cheques, never failed acceptance.

Must be a secret security feature, if the photo is intercepted in transit then the quality is so dreadful that no useful information can be gleaned from it.

Why do banks ask for a photo of the reverse?