Go Outdoors returns process

steakpie01

Hi,

Does anyone have any experience returning online purchases in store with Go Outdoors? I am now around £300 out of pocket for several pairs of trainers that they returned instore. I did receive a refund for one pair I sent back in the post, but the instore process involves a hand written receipt as proof of return (unfortunately I don't have this now) - but 5 or 6 pairs of shoes are now missing and I am liable in their eyes.

Anyone have a similar experience or have any advice on any wriggle room?

The annoying thing is that I bought another pair of shoes when I was in store doing the return - but there is no CCTV footage to support my story, nor apparently any electronic record of my return at the time or date I gave. I can be accurate with this due to credit card transactions I have.

Regards

sandy

elsien

My only suggestion would be to try really hard to find the returns receipt. 

You would normally take the dispatch note into store with you - did they not indicate on that what you’d returned?

born_again

Did they not give you any proof of return?

elsien

born_again said:

Did they not give you any proof of return?

Yes, and the OP has  mislaid it. 

Grumpy_chap

steakpie01 said:

Hi,

Does anyone have any experience returning online purchases in store with Go Outdoors? I am now around £300 out of pocket for several pairs of trainers that they returned instore. I did receive a refund for one pair I sent back in the post, but the instore process involves a hand written receipt as proof of return (unfortunately I don't have this now) - but 5 or 6 pairs of shoes are now missing and I am liable in their eyes.

Anyone have a similar experience or have any advice on any wriggle room?

The annoying thing is that I bought another pair of shoes when I was in store doing the return - but there is no CCTV footage to support my story, nor apparently any electronic record of my return at the time or date I gave. I can be accurate with this due to credit card transactions I have.

Regards

sandy

Locating this handwritten receipt would likely be the key to resolution.

steakpie01

Unfortunately if I was given any receipt I cannot currently locate it. I don't recall receiving it if I am honest. The interesting thing is that my wife returned some products recently and she was given a hand written receipt. This seems like a fallible system dependent on human beings. It doesn't feel like a very robust process and easily subject to variation or failure, hence popping in this thrad.

Thanks