No 5g on ID Mobile

IDX

I took out a contract with ID Mobile recently, advertised as a 5g network, but my 5g phone does not receive 5g. It works perfectly fine on other networks. ID Mobile does not make it clear on it's website, when it says customers will receive a 5g signal, that this is restricted to handsets on its approved list. Has anyone else had a similar experience? I'm actually paying for an inferior service after switching 

jbrassy

I recently got a contract phone with ID (iphone 15 pro) and 5G works fine. 

Did you actually get a new phone, or are you sim only and using an old phone?

Neil49

ID mobile use the Three network. Is Three in your area running 5g?

DullGreyGuy

Presumably you got a 5G sim? I know O2 didnt mention needing to change the sim to be able to get 5G

PHK

IDX said:

I took out a contract with ID Mobile recently, advertised as a 5g network, but my 5g phone does not receive 5g. It works perfectly fine on other networks. ID Mobile does not make it clear on it's website, when it says customers will receive a 5g signal, that this is restricted to handsets on its approved list. Has anyone else had a similar experience? I'm actually paying for an inferior service after switching 

ID is on Three. Do they actually have 5G in your area? They don't cover as much of the country as some other networks. 

Also, what is the make and model of the phone ?

IDX

Neil49 said:

ID mobile use the Three network. Is Three in your area running 5g?

Yes it is. ID Mobile seem to be blocking it

IDX

DullGreyGuy said:

Presumably you got a 5G sim? I know O2 didnt mention needing to change the sim to be able to get 5G

The SIM works perfectly fine in a different phone. I suspect a scam here

virgo17

IDX said:

DullGreyGuy said:

Presumably you got a 5G sim? I know O2 didnt mention needing to change the sim to be able to get 5G

The SIM works perfectly fine in a different phone. I suspect a scam here

What is your phone? Brand and exact model number?