Report 'sorry we're experiencing unusually high call volumes' firms

johnnybaloney

Re: Unusual Call Volumes Tool

I would love to see HMRC on the list too. I've just tried calling them and surprise surprise the first thing I was told was "We're sorry our lines are busy".

Robin9

Tried to add CAF Bank but unable to Submit

Robin9

Tried to add TotalEnergies but unable to Submit

maya85

Submitted my bank. Hopefully they do something about it. 

Robin9

Could you extend to include Chat please

whatsthenews

I'd like to see the Care Quality Commission on the list. 55 minutes and still didn't get an answer. 

Alitigger

The tool is unusable/pointless in its current form !!
Please can you allow new companies to be added?
The drop-down/search is far too limited, and does not include any Government departments (major culprits).

MSE_James

Hi - Martin and the team have deliberately focussed on regulated financial businesses as the first stage of this exercise, rather than public sector bodies: 

https://twitter.com/MartinSLewis/status/1754589397817675961?s=20

.

ToLookAfterThePounds

Hi Team, I think it would be useful if you offered a couple of extra options when reporting on this, as these have happened to me quite often, especially the first one.  
1) Get the 'unusually high volumes of calls' type message, choose to wait, but then get cut off (no explanation, line just goes dead) after a period of time, often a long time (e.g. over half an hour), so you weren't able to speak to someone in the end at all - infuriating! 
2) Getting the message 'we are not able to take your call at the moment'. 
I've had both of those things happen to me today with British Gas, and (1) happened yesterday too.

GraceK1536

Add Go Henry the kids prepay card company too

johnnybaloney

@MSE_James

Can chat messages be reported through that tool too? I've been waiting for someone from Nationwide since 8am, the very first message that was displayed was:

"We are experiencing high contact volumes. Your wait time maybe longer than usual."