Report 'sorry we're experiencing unusually high call volumes' firms

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johnnybaloney
johnnybaloney Posts: 34 Forumite
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in Site feedback

I would love to see HMRC on the list too. I've just tried calling them and surprise surprise the first thing I was told was "We're sorry our lines are busy".
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  • Robin9
    Robin9 Posts: 12,107 Forumite
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    edited 14 February at 1:41PM
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    Tried to add CAF Bank but unable to Submit
    Never pay on an estimated bill
  • Robin9
    Robin9 Posts: 12,107 Forumite
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    Tried to add TotalEnergies but unable to Submit
    Never pay on an estimated bill
  • maya85
    maya85 Posts: 22 Forumite
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    Submitted my bank. Hopefully they do something about it. 
  • Robin9
    Robin9 Posts: 12,107 Forumite
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    Could you extend to include Chat please
    Never pay on an estimated bill
  • whatsthenews
    whatsthenews Posts: 156 Forumite
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    I'd like to see the Care Quality Commission on the list. 55 minutes and still didn't get an answer. 
  • Alitigger
    Alitigger Posts: 32 Forumite
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    The tool is unusable/pointless in its current form !!
    Please can you allow new companies to be added?
    The drop-down/search is far too limited, and does not include any Government departments (major culprits).
  • MSE_James
    MSE_James Posts: 1,184 Community Admin
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    edited 22 February at 12:29PM
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    Hi - Martin and the team have deliberately focussed on regulated financial businesses as the first stage of this exercise, rather than public sector bodies: 



    .


    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • ToLookAfterThePounds
    ToLookAfterThePounds Posts: 1 Newbie
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    Hi Team, I think it would be useful if you offered a couple of extra options when reporting on this, as these have happened to me quite often, especially the first one.  
    1) Get the 'unusually high volumes of calls' type message, choose to wait, but then get cut off (no explanation, line just goes dead) after a period of time, often a long time (e.g. over half an hour), so you weren't able to speak to someone in the end at all - infuriating! 
    2) Getting the message 'we are not able to take your call at the moment'. 
    I've had both of those things happen to me today with British Gas, and (1) happened yesterday too.
  • GraceK1536
    GraceK1536 Posts: 3 Newbie
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    Add Go Henry the kids prepay card company too
  • johnnybaloney
    johnnybaloney Posts: 34 Forumite
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    @MSE_James

    Can chat messages be reported through that tool too? I've been waiting for someone from Nationwide since 8am, the very first message that was displayed was:

    "We are experiencing high contact volumes. Your wait time maybe longer than usual."
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