Accessing historic statements from Egg

Largs

And the Clydesdale Bank was fined £20 Million for saying they didn't have any data (on PPI policies) when it did.  They hold data when it suits them and they don't hold data when it suits them.

eskbanker

Largs said:

And the Clydesdale Bank was fined £20 Million for saying they didn't have any data (on PPI policies) when it did.  They hold data when it suits them and they don't hold data when it suits them.

You're clearly determined to get on the soapbox about this, but the fact remains that regulated institutions must have (and comply with) data retention policies, which will differentiate between the different types of data (hence the FD example above) while adhering to regulatory guidance - the Clydesdale issue is a separate matter that doesn't actually support your point.

Nebulous2

Largs said:

And the Clydesdale Bank was fined £20 Million for saying they didn't have any data (on PPI policies) when it did.  They hold data when it suits them and they don't hold data when it suits them.

Banks will vary widely in what they have or don't have - but Clydesdale keeps an inordinate amount of information. 

I was with them and had no desire to move until I had a complaint in 2017. I got compensation after going to the ombudsman and left. Around 3 years ago I decided to give them another go, and applied for the Virgin offer with free wine. I couldn't open the account online and had to call. The person on the phone asked me about the product I had complained about and refused me an account. I was a bit spooked by that and submitted a SAR. I received more than a ream of paper - going right back to the early 90s. 

Nasqueron

Largs said:

And the Clydesdale Bank was fined £20 Million for saying they didn't have any data (on PPI policies) when it did.  They hold data when it suits them and they don't hold data when it suits them.

Clydsedale did hold data though, that was the issue
The £20m fine shows that the system works to punish them
As above, the bank has to abide by the law in this country. If an account was closed in 2014, it would be quite normal for the files to be deleted after 2020 - possibly sooner if the account was not transferred to the new system if it was closed for some time and there was no reason to keep the data per the DPA / GPDR