Accessing historic statements from Egg

headscratch

I would like to access statements from my online egg online account for 2012-2014. I no longer have the account. Egg got wound into YBS. When I spoke to them in person, they said they did not hold any account data for now closed egg accounts. 

The information will be held somewhere and I would be grateful for any pointers as to whom/where I direct my Subject Access Request.

Thank you.

mr_stripey

may not be available any longer. 7 years is the "norm" I believe for banks to retain the information.

BoGoF

Why do you think it will be "held somewhere". Financial institutions don't (are not allowed) hang onto data indefinitely/

PRAISETHESUN

You can submit a DSAR form through the YBS website, a link to which can be found in the privacy section. I suspect that if someone has told you that they don't retain data from 10+ years ago that they are correct though, so don't get your hopes up. Also keep in mind that if they still have the information that it's unlikely you'll get copies of your actual statements, but simply a list of transactional data for the period you request.

https://www.ybs.co.uk/privacy

https://privacyportal-uk.onetrust.com/webform/222a5e31-6991-4e53-8820-44bcee1e692f/e23bb5e0-5ca1-41a5-b248-99f5933b7e19

DE_612183

Financial is normally 6 years for tax purposes and then as someone else said perhaps an extra year.

Why do you feel they should hold onto that data?

Normally when a account closes you are given the option to download all the information, or some banks provide a PDF of the last 12 months transactions.

Hoenir

YBS are unlikely to have kept Egg's software systems running indefinately. 

Rob5342

I think your only hope would be to make a dsar as others have mentioned. They should know more than a clueless branch employee but I wouldn't get too hopeful as data does get deleted. Having said that I did manage to get some 2001 Egg card statements from Barclaycard a few years ago.

Largs

They hold onto your data when it suits them.  First Direct Bank were able to tell me I had had a swich reward in the year 2000 and refused a 2nd one in December. 

eskbanker

Largs said:

They hold onto your data when it suits them.  First Direct Bank were able to tell me I had had a swich reward in the year 2000 and refused a 2nd one in December. 

First Direct are known for retaining that simple record of customers having had accounts previously, but it's completely different orders of magnitude to store all the detailed transactional history!

Ballard

I had a chat with compliance at the bank I work for on this issue a few months ago. I hadn’t considered it but banks need to have a retention policy for data. To an extent it’s up to each bank to decide the length but whatever they go for they need to stick to it. If your bank have 8 years retention policy and they supply data beyond that period they’d be in breach of the policy and open to fines. 

Nasqueron

Largs said:

They hold onto your data when it suits them.  First Direct Bank were able to tell me I had had a swich reward in the year 2000 and refused a 2nd one in December. 

GDPR and similar rules say they should only hold data as long as necessary, but can retain what they want if they can justify it. They could kill your data on 6 years + 1 day but keep a note saying Largs had a switch bonus in 2000 for the purposes of not paying bonuses per their switch terms