18 month old moped, I now have to pay for the alarm to work!
Hi, first post, new to MSE.
This is for my electric moped, a Silence S01 Connected, 18 months old.
A week ago I
discovered that the alarm on my Silence S01 Connected was not working.
When I took my phone out to ensure that it is turned on I discovered
that all the
'connected' features of the bike now requires a monthly subscription and
this includes the bikes alarm. The bike has Bluetooth, this has also
been turned off by Silence. The bike I purchased 18 months ago is now a
very different bike and a lessor model. They have removed all
the 'Connected' features from my bike, features that I had paid a
premium for. I have no idea if I have any legal recourse, I have asked on reddit and they say yes. But I wanted to ask here before I ring a solicitor (one that I have used in the past). Don't want to spend 100's pounds to discover I am out of luck.
What do you think? It's a bit of an odd situation to have features removed without warning.
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