Agoda booking - incorrect room

barneybeagle
barneybeagle Posts: 133
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We paid for a 4 poster double bed in a hotel recently through Agoda for 2 nights. However, when we reached the hotel, they had booked us into a comfort double (over £100 difference in price).

The hotel showed me the confirmation they received from Agoda and I showed them our booking on email and App, so the problem clearly lied with a !!!!!!-up at Agoda. The hotel was full so the hotel could not move us.

I phoned their customer service and they confirmed my correct room booking and told me they would contact the hotel. The following morning reception told me that they had replied to a request by Agoda to what room I had been booked in, which they confirmed to them.

I then received a request for a photograph of the room by Agoda. I attached a photo and sent it back to them.

They then offered me Agodacash USD 34.00, which I refused. They then offered me around GBP 57.00 in Agodacash. I also did not accept that as the price difference in the rooms was considerably more. I have now been offered around Agodacash USD 104.00.

I haven't replied yet, as I am sick of trying to explain to them of the difference in pricing. I feel they should pay me the difference and also a bit extra in compensation in sterling (not Agodacash as I do not intend using them again).

Can anyone advise me on what next or other steps I should take please.

Thank you
bb

Comments

  • Voyager2002
    Voyager2002 Posts: 15,226
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    edited 13 February at 8:55AM
    Credit card charge back.

    Agoda did not do their job as an agent since (unusually) you have clear evidence that this was not the hotel's fault.


  • sheramber
    sheramber Posts: 18,641
    First Anniversary I've been Money Tipped! First Post Name Dropper
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    edited 13 February at 8:55AM
    We paid for a 4 poster double bed in a hotel recently through Agoda for 2 nights. However, when we reached the hotel, they had booked us into a comfort double (over £100 difference in price).

    The hotel showed me the confirmation they received from Agoda and I showed them our booking on email and App, so the problem clearly lied with a !!!!!!-up at Agoda. The hotel was full so the hotel could not move us.

    I phoned their customer service and they confirmed my correct room booking and told me they would contact the hotel. The following morning reception told me that they had replied to a request by Agoda to what room I had been booked in, which they confirmed to them.

    I then received a request for a photograph of the room by Agoda. I attached a photo and sent it back to them.

    They then offered me Agodacash USD 34.00, which I refused. They then offered me around GBP 57.00 in Agodacash. I also did not accept that as the price difference in the rooms was considerably more. I have now been offered around Agodacash USD 104.00.

    I haven't replied yet, as I am sick of trying to explain to them of the difference in pricing. I feel they should pay me the difference and also a bit extra in compensation in sterling (not Agodacash as I do not intend using them again).

    Can anyone advise me on what next or other steps I should take please.

    Thank you
    bb
    Have you told them what you do want?
  • barneybeagle
    barneybeagle Posts: 133
    First Post First Anniversary Combo Breaker
    Forumite
    After several emails each way, they have offered me the final amount of £86.00. I asked for £120.00 which I believe is a fair amount. Should I pursue the Credit card charge-back, something I have not done to date when I have experienced issues. Thanks for any info/advice.
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