Faulty iPhone - 2.5 years old - Apple charging £500 for repair

sheramber

Had  excellent service from Apple on products bought from them. Laptop battery stopped holding charge out of warranty period but Genius Bar immediately said it would be replaced free of charge. 

ArbitraryRandom

Given I think most apple products are bought via third parties (they are the manufacturer in most cases rather than the seller), I think they're remarkably good... especially when compared to alternatives like Currys who seem to constantly be denying customer's rights. 

That said, they are a business, so their willingness to go above and beyond will be tempered by corporate priorities (which can change over time). 

MikeJXE

Exodi said:

robbie_28 said:

legendary customer service

That's made my morning.

Apple is a regular topic on this forum for its opportunistic practices. The company is the epitome of anti-consumerism. To what circles do you belong to believe they have 'legendary customer service'?

As usual with these threads, they will obfuscate the issue (while simultaneously denying it's due to inherent fault) and leave you with the options of either paying for a technical assessment of the damage (which they will inevitably also reject) or just sucking it up.

Apple has always been like this.

That is simply not true

I have used Apple since it brought out the iMac in 1998. MacBooks, iPads and iPhone since 2008

Yes I have had problems with them all and used the Apple Store as my first call, never been rejected.

1st MacBook split coffee on and they couldn't recover it, another MacBook stupidly did the same and they did recover it after 5 hours left in the store, it could only run on charger. no charge.

Had software issues with iPhone and had a fix in store, hardware issue fixed in store by replacing with new, all out of warranty 

 I have never been charged once.

 If you're not happy with Apple that's Ok use Samsung and best of luck getting the same level of  service 

unforeseen

Corrosion of the contact point due to an electric current passing through dissimilar metals is a known problem

400ixl

Getting the charging port replaced by a local independent repair centre should be under £100 and if you are handy yourself the parts are less than £30.

Exodi

MikeJXE said:

Exodi said:

robbie_28 said:

legendary customer service

That's made my morning.

Apple is a regular topic on this forum for its opportunistic practices. The company is the epitome of anti-consumerism. To what circles do you belong to believe they have 'legendary customer service'?

As usual with these threads, they will obfuscate the issue (while simultaneously denying it's due to inherent fault) and leave you with the options of either paying for a technical assessment of the damage (which they will inevitably also reject) or just sucking it up.

Apple has always been like this.

That is simply not true

I have used Apple since it brought out the iMac in 1998. MacBooks, iPads and iPhone since 2008

Yes I have had problems with them all and used the Apple Store as my first call, never been rejected.

1st MacBook split coffee on and they couldn't recover it, another MacBook stupidly did the same and they did recover it after 5 hours left in the store, it could only run on charger. no charge.

Had software issues with iPhone and had a fix in store, hardware issue fixed in store by replacing with new, all out of warranty 

 I have never been charged once.

 If you're not happy with Apple that's Ok use Samsung and best of luck getting the same level of  service 

Sorry for insulting Apple, but please don't turn this into Apple v Samsung.

Out of interest, which part did you find 'simply not true'?

That they are the epitome of anti-consumerism? Are there any of these points you particularly disagree with then - Apples monopolistic app store? Apples continued efforts to prevent third party repairs (though I'm sure the indoctrinated with repeat the mantra that this is something to do with ensuring the quality of repairs)? Apples slowing down of older phones which they were successfully sued for? Apples charging port monopoly (changing the port every generation was a household joke in itself, Apple had to be forced to USB C by court ruling)?

Or that their service division may not be as consumer-minded as their marketing would have you believe? You only need to spend a couple of minutes searching this forum to see examples of that.

I'm not going to be disingenuous here, because I understand people don't make threads that say 'Apple repaired my product no problem, nothing to report', but clearly it's a stretch for you to say what I said is simply not true...

It's obviously fantastic news to hear that you are a loyal long-time Apple user and despite reporting that you have broken so much Apple stuff over the last 15+ years, you are able to inform us that Apple has fortunately never once on a single occasion charged you a single penny.

born_again

ArbitraryRandom said:

MattMattMattUK said:

Corrosion usually takes time and a continued level of moisture (or other corrosive)...

Remembering an entire generation who were trained to blow into the port to 'fix' connection problems!  

Fluff in charging ports is a big issue. many people put phone in pocket with it at the bottom, right where all the crap is in your pocket.
Should put charging port to top...
Used a needle to clear a old phone port out & the amount that came out was scary..

MattMattMattUK

ArbitraryRandom said:

MattMattMattUK said:

Corrosion usually takes time and a continued level of moisture (or other corrosive)...

Remembering an entire generation who were trained to blow into the port to 'fix' connection problems!  

Yep, truly awful idea, if you need to blow anything in there use canned air. 

MattMattMattUK

born_again said:

ArbitraryRandom said:

MattMattMattUK said:

Corrosion usually takes time and a continued level of moisture (or other corrosive)...

Remembering an entire generation who were trained to blow into the port to 'fix' connection problems!  

Fluff in charging ports is a big issue. many people put phone in pocket with it at the bottom, right where all the crap is in your pocket.
Should put charging port to top...
Used a needle to clear a old phone port out & the amount that came out was scary..

I use port protectors on my phone in the power port and headphone socket as I charge wirelessly and use Bluetooth and streaming for audio, little silicone things, they work great. A few months ago I had to clear the fluff out a family member's iPhone as the lightning port stopped working (they mostly charged wirelessly so had not noticed) and I was amazed how much fluff came out, they now use the port protectors as well. 

ArbitraryRandom

born_again said:

ArbitraryRandom said:

MattMattMattUK said:

Corrosion usually takes time and a continued level of moisture (or other corrosive)...

Remembering an entire generation who were trained to blow into the port to 'fix' connection problems!  

Used a needle to clear a old phone port out & the amount that came out was scary..

Need to be careful doing that as well - I've watched people put in the end of a paperclip and wiggle...