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Shawbrook Login Broken?

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Hi
Anyone else having trouble logging into Shawbrook?

It's randomly either saying my password is incorrect, or giving error message "Forced to logoff due to sesion expired" 

Password reset gets to the SMS code stage then fails with error  "An error has occurred: Unable to save because this data has been updated by another user. Retry your action."

I dont need in urgently so if the web site is broken I can just wait and try tomorrow. If others can login then it must be my account screwed up and I'll need to get in contact. 
«13

Comments

  • george4064
    george4064 Posts: 2,926 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I just logged in now without any issues.
    "If you aren’t willing to own a stock for ten years, don’t even think about owning it for ten minutes” Warren Buffett

    Save £12k in 2025 - #024 £1,450 / £15,000 (9%)
  • Barkin
    Barkin Posts: 764 Forumite
    500 Posts Second Anniversary Name Dropper
    Admittedly 4 hours later, but no problems here. 
  • Farway
    Farway Posts: 14,614 Forumite
    Part of the Furniture 10,000 Posts Homepage Hero Name Dropper
    Qyburn said:
    Hi
    Anyone else having trouble logging into Shawbrook?

    It's randomly either saying my password is incorrect, or giving error message "Forced to logoff due to sesion expired" 

    Password reset gets to the SMS code stage then fails with error  "An error has occurred: Unable to save because this data has been updated by another user. Retry your action."

    I dont need in urgently so if the web site is broken I can just wait and try tomorrow. If others can login then it must be my account screwed up and I'll need to get in contact. 

    Not trying to teach egg sucking, but I had fails because my Caps Lock had been left on :(
    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • Qyburn
    Qyburn Posts: 3,564 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Worth checking of course, but just typing incorrect password doesn't explain those two strange error messages.
  • Qyburn
    Qyburn Posts: 3,564 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Working again, but looks like my settings were screwed up. This time it said my password had expired, I guess that might be from my attempts this morning. Password reset worked OK this time, no strange error messages at any stage.
  • refluxer
    refluxer Posts: 3,181 Forumite
    1,000 Posts Fourth Anniversary Photogenic Name Dropper
    I've just been able to log in without any issues
  • Zaul22
    Zaul22 Posts: 380 Forumite
    100 Posts Second Anniversary Name Dropper
    edited 11 February 2024 at 5:33PM
    I had that a few weeks ago. 'Updated by another user' is a very scary way to word it but I think it just means it generated 2 of the same OTP by mistake somehow. 
  • ranciduk
    ranciduk Posts: 716 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Apparently they are completely  overhauling their portal soon


  • xylophone
    xylophone Posts: 45,598 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Apparently they are completely  overhauling their portal soon

    One of those upgrades that deprives thousands of customers of access to their accounts for days on end?  :)

  • ranciduk
    ranciduk Posts: 716 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Almost certainly 😬
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